Senior Manager, Payments Consulting
Company: American Express
Location: Phoenix
Posted on: January 9, 2026
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Job Description:
At American Express, our culture is built on a 175-year history
of innovation, shared values and Leadership Behaviors, and an
unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, youll experience this powerful
backing with comprehensive support for your holistic well-being and
many opportunities to learn new skills, develop as a leader, and
grow your career. Here, your voice and ideas matter, your work
makes an impact, and together, you will help us define the future
of American Express. The Payments Consulting team delivers
go-to-market strategies, deploying new and emerging payment
solutions, and ensuring seamless transaction processing experience
in over 20 markets globally. Payments Consulting colleagues are
trusted advisors to internal and external partners, leaning in with
technical payments expertise and insights from the acceptance
channel to guide internal strategies, and working directly with
merchants, processors, and partners to discover and implement
solutions to meet their evolving needs. The Sr. Manager, Payments
Consulting will report to the Director, Payments Consulting
Merchant Services U.S. Merchants. The position is an exciting
opportunity for an experienced technical consultant with a
customer-first mindset, a track record of collaboration and complex
problem solving, and the ability to strategize and implement
solutions. RESPONSIBILITIES 1. Provide consultation and product
enablement support to merchant customers. a. Provide product and
processing consultancy. b. Manage and track projects including
authorization, submission, reconciliation and disputes enablement.
c. Manage technical enhancement projects in partnership with
Technologies, Network, Product teams d. Build and maintain
relationships across the American Express organization. 2. Develop
and maintain an in-depth understanding of merchant customers. a.
Develop knowledge of all aspects of merchant’s payment processing
environment including history, goals, and organizational drivers.
b. Use knowledge of the merchant and their industry to develop
strategic account plans. c. Share merchant insights and needs to
influence capability and product roadmaps. d. Troubleshoot and
remediate merchant payment processing issues. e. Liaise and lead
internal business partners on delivery of technical solutions. 3.
Maintain deep and current knowledge about the payments industry,
market trends, new and existing technologies, products and
services, and the structure of American Express and customer
organizations. 4. Actively identify and share best practices and
manage operational risk. MINIMUM QUALIFICATIONS • Proficient
understanding of card payment authorizations, submissions, and
related operational processes across a range of payment products
and merchant industries. • Proven relationship building and
customer management skills. • Strong business and technical acumen,
with track record of leading complex projects and driving results.
• Excellent collaboration, communication, and interpersonal skills
(written, verbal and presentations). • The ability to articulate
complex issues in a simple non-technical manner, and to link
technical solutions to strategic outcomes. • Highly organized and
results driven, with strong ability to be forward thinking and
proactive. • Ability to operate seamlessly and influence in a
globalized, matrix management environment. • Flexibility to work
across time zones with groups in the U.S. and other regions •
Potential travel required within U.S. ADDITIONAL DETAILS •
Location: Phoenix, AZ (Hybrid) Salary Range: $103,750.00 to
$174,750.00 annually bonus benefits The above represents the
expected salary range for this job requisition. Ultimately, in
determining your pay, we’ll consider your location, experience, and
other job-related factors. We back you with benefits that support
your holistic well-being so you can be and deliver your best. This
means caring for you and your loved ones physical, financial, and
mental health, as well as providing the flexibility you need to
thrive personally and professionally: • Competitive base salaries •
Bonus incentives • 6% Company Match on retirement savings plan •
Free financial coaching and financial well-being support •
Comprehensive medical, dental, vision, life insurance, and
disability benefits • Flexible working model with hybrid, onsite or
virtual arrangements depending on role and business need • 20 weeks
paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy • Free access to global
on-site wellness centers staffed with nurses and doctors (depending
on location) • Free and confidential counseling support through our
Healthy Minds program • Career development and training
opportunities
Keywords: American Express, Tempe , Senior Manager, Payments Consulting, Sales , Phoenix, Arizona
