Customer Service Agent
Company: POOLCORP
Location: Tempe
Posted on: April 16, 2024
Job Description:
Location: NPT Tempe AZ - 235; 2440 West University Dr. Tempe,
AZ. 85281.Pay: $16-$20/hour (DOE), up to $2,500 in summer bonuses,
and so much more!Winter Shift: M/F. 7 am - 4 pm (No
weekends/Nights).Summer Shift: M/F. 7 am - 4 pmand 1-2 Saturdays a
month (In the morning only).You want Benefits? You've got it! Our
generous benefits package includes:
- Medical, Dental, Vision, and Prescription Drug coverage with
Flexible Spending Accounts and Wellness Programs
- 401 (k) with generous company match
- 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO
increases with tenure!)
- 100% employer paid Life Insurance and Long-Term Disability
Insurance
- Paid Parental Leave
- Fully Funded Tuition Education Programs
- Bonus Programs that include Employee Recognition and Referrals,
Summer Madness, and Annual Performance
- Employee Stock Purchase Plan
- Employee Discounts and much more!What to Expect?The Customer
Service Agent provides excellent customer service over the phone by
responding to customers' needs promptly and professionally. Works
cooperatively with business development representatives and other
members of the distribution team to grow existing customer sales
while identifying new customers. Endeavors to meet or exceed sales
quotas at the appropriate gross margin while increasing customer
satisfaction.On a daily basis our "Customer Service Agent":
- Places and answers calls from existing and potential customers
to solicit business and to follow up on customers' needs.
- Establishes relationships with customers understanding their
needs and learns their buying habits and expectations in order to
recommend specific products and solutions.
- Processes customer orders quickly and efficiently. Increases
sales by cross-selling, up-selling and offering promotional sale
items.
- Communicates pricing, product updates, deliveries and
terms.
- Accurately performs data entry of sales orders, quotes for
early buys, price matrixes, etc.
- Updates sales team of customer additions and/or changes.
- Promptly responds to complaints and resolves issues in a timely
manner. Follows up with sales center managers on resolution.
- Remains current on product and industry knowledge by attending
sales meetings, vendor training and trade shows and reading trade
journals.
- Researches and studies the market to stay aware of competitive
situations.
- Assists operations and purchasing departments with inventory
control by providing information on new business needs or
reduced/lost business.
- Reviews open sales orders, open purchase orders, and open
transfers weekly.
- Works with accounts receivable department when necessary to
assist in collecting on past due accounts.
- Other job duties may be assigned.What You Will Need:
- High School Diploma or GED.
- Strong product knowledge in the swimming pool and spa industry
or a minimum of 3 years of customer service experience
- Solid understanding of effective selling techniques with proven
success meeting sales goals and growing sales.
- Demonstrated ability to handle difficult customers and
situations.
- Strong communication skills, both written and verbal.
- Must be 18 years of age or older to apply.Looking to work for
the best in the industry?Look no further than POOLCORP, the world's
leading distributor of outdoor living products. With over 420 Sales
Centers in 13 countries and a team with more than 6,000 dedicated
employees, we are committed to meeting the needs of our customers
with pride and professionalism. Our network includes SCP
Distributors, SCP Distributors International, Superior Pool
Products, National Pool Tile, Pinch A Penny, and Horizon
Distributors.Why join POOLCORP?We offer a wealth of opportunities
for career growth and advancement, with comprehensive training
programs to support your success. As a company, we value integrity,
trust, diversity, and innovation, and we strive to foster a
family-oriented, hometown culture that is supported by our strong,
stable, and growing business. Join us today and experience the best
of both worlds!So, end your job search here - at POOLCORP - Where
Outdoor Living Comes to Life!Bilingual, Military, Military Spouses
and Veteran applicants are strongly encouraged to apply! Currently,
POOLCORP has over one hundred and twenty military personnel serving
on our team. We understand the uniqueness of hiring military
personnel and veterans and will support him/her in the time of duty
or with the transition into new civilian professions.All offers to
external candidates for employment are contingent upon the
successful completion of pre-employment drug testing and background
verifications before employment is finalized. This position is
considered "safety-sensitive" and includes tasks or duties which
could affect the safety and health of the employee performing the
tasks or others.POOLCORP, including all its subsidiaries, is a
drug-free company and Equal Opportunity Employer - By Choice. The
Company understands, respects, and values diversity - unique
styles, experiences, identities, ideas, and opinions - while
striving to be inclusive of all people. This commitment is critical
to our success as a global company as we seek to recruit, develop,
and retain the most talented people from a diverse candidate pool.
Hiring and promotional decisions are based solely on the
qualifications required for the job to be filled.
Keywords: POOLCORP, Tempe , Customer Service Agent, Sales , Tempe, Arizona
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