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Hotel Night Auditor/Front Desk Agent (Full & Part-Time)

Company: Holiday Inn Express & Suites Phoenix Tempe
Location: Tempe
Posted on: November 25, 2022

Job Description:

We are looking for both full-time and part-time Night Auditor/Hotel Front Desk Agents. This position serves as our guests' first point of contact and manages all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.


* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
* Ongoing training
* Adhere to company policies and procedures


* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Opera experience highly desirable
* Understanding of how travel planning websites operate, like Booking.com, Expedia, and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills

Job Type: Full-time

* 8 hour shift

Work Location: One location%58047475%

Keywords: Holiday Inn Express & Suites Phoenix Tempe, Tempe , Hotel Night Auditor/Front Desk Agent (Full & Part-Time), Sales , Tempe, Arizona

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