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Customer Support Agent

Company: Aurora Payments
Location: Tempe
Posted on: August 1, 2022

Job Description:

Job Description Who we are : Aurora Payments is a united network of processing, technology, and payment solutions? Over the years, we have grown to capture a significant portion of nationwide market-share in various specific industries due to our superior rates and services. Our Client and Partners--- success drives our team to provide the best quality products, customer service, and technical support in the industry. Our goal is to help businesses of all sizes grow their revenue streams and increase efficiency through secure and compliant payment processing. Aurora Payments is a leading payment services and solutions organization headquartered in Tempe, Arizona, with 26,000 merchants and $10 billion in annual processing. This position will be out of the Tempe AZ or Westlake CA offices. Visit www.risewithaurora.com to learn more about us. The Opportunity: We are seeking a detail-oriented person who can work independently with minimum supervision and who is able to work under pressure to meet deadlines. This person should be able to effectively multi-task and thrive in a fast-paced work environment. This person should be a knowledge seeker and a go-getter who will take initiative. Selected candidate will be in a key position to manage day to day operations of an assigned client portfolio. By maintaining strong relationships within client organizations, the Account Manager functions as an extension of the client business providing subject matter expertise and support for all hardware, software, and payment processing needs. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. If you think you would be a good candidate for us, please send us your resume with a short paragraph about why you're the best fit The Responsibilities: Respond to customer service inquiries about their credit card processing accounts. Effective problem solving while providing an exceptional customer service experience. Effectively communicate via phone, email to your assigned customer base. Acknowledge, research, and resolve customer issues and concerns. Proactive outreach to customer based to ensure customer satisfaction and inquire about possible new product sales. Collaborate with other team members on "as needed" tasks. Provide ongoing support to maintaining a positive work environment by promoting coworker's success, sharing motivational ideas, and participating in department meetings and special events. Manage operational and relationship needs of accounts and assigned portfolio through all communication channels (face-to-face, written, and verbal). Recommend existing and future products/services to assigned clients. Assist with merchant implementation as well as ongoing service and support. Work with internal departments and external partners to ensure a high level of support for the client. Lead and provide direction/support towards initial implementation process and production turnover. Who you are: Ample experience fielding heavy call flows Spelling, punctuation, and grammar skills are also important for all positions within the company. These skills are necessary to complement organization, attention to detail, independence, analyzing information and decision making for prioritizing tasks. Experience in a fast-paced office environment Ability to take initiative and utilize innovative techniques Ability to interact with various departments throughout the organization Ability to participate as a team player Ability to plan, prioritize and coordinate daily tasks; time-management is key A positive attitude, professional work ethic, ability to learn quickly and excellent verbal communication skills are a must What we prefer: Call center / phone work preferred Strong computer proficiency including Microsoft Office, Internet, Outlook, etc. What we offer: Medical Benefits offered Job Type: Full-time Pay: $38,000.00 - $42,000.00 per year Company Description Aurora Payments is a united network of processing, technology, and payment solutions. Over the years, we have grown to capture a significant portion of nationwide market-share in various specific industries due to our superior rates and services. Our Client and Partners--- success drives our team to provide the best quality products, customer service, and technical support in the industry. Our goal is to help businesses of all sizes grow their revenue streams and increase efficiency through secure and compliant payment processing. We are a leading payment services and solutions organization headquartered in Tempe, Arizona, with 22,000 merchants and $10 billion in annual processing. This is an in-person position reporting to our headquarters in sunny Tempe, Arizona. Visit www.risewithaurora.com to learn more about us.

Keywords: Aurora Payments, Tempe , Customer Support Agent, Sales , Tempe, Arizona

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