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Associate, HR Service Center Representative

Company: Align Technology
Location: Tempe
Posted on: June 20, 2022

Job Description:

Join a team that is changing millions of lives.Transforming smiles, changing lives---At---Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.---Ready to join us?---About This OpportunityThe HR Service Center is the initial point of contact for all employee and manager inquiries across the US and Canada. This team is responsible for the communication and administration of programs, procedures and policies related to all functional areas of Human Resources including staffing, benefits, training, compensation, management reporting, employee transactions, data base and systems management. The role requires a proactive approach in anticipating Human Resources-related needs and a solution-oriented mindset to resolving issues. The HR Service Center Representative is a critical role, as it is the face to the customer and will leave the first impression on the capabilities of the Human Resources organization.This role will be based in our Tempe, AZ office and will be a hybrid work model.In this role, you will---Essential Duties And Responsibilities

  • Support, train, coach managers on Align processes, policies and procedures and HR tools
  • Support and coach employees on HR processes and guidelines including benefits administration, leaves of absence, payroll inquiries/coordination, and employee paperwork
  • Manage aspects of HR administration such as personnel data, documentation, and ensuring data is always maintained at highest level of confidentiality
  • Performs administrative and recordkeeping tasks related to staffing changes, which may include resignations, terminations, and extended leaves of absence.
  • Partner with HR Business Partners and Employee Relations on employment relation matters, including but not limited to, Leaves of Absences and Reasonable Accommodations
  • Facilitate new hire benefits orientation for US and Canada
  • Assist with the administration of employee benefits, which may include collecting and submitting employee information and notice of change in status to health, dental, life, disability, and other insurance carriers or insurance brokers
  • Maintain data accuracy as related to employee files and records including accurate and timely entry of all HR information into Workday HRIS system
  • Coordination of contingent workforce and reporting
  • Responsible for managing, tracking, closing and reporting progress on employee and manager inquires issue resolution using the HR case tracking tool
  • Prepare special/ad-hoc reports as necessary, analyze data, and identify trending.
  • Conducts or assists with record audits and mandatory reports, which may include I-9 audits, payroll audits, and other compliance reviews.Additional Responsibilities
    • Other HR coordination and administrative duties as assigned including participation on special committees/projects as neededIn this role, you'll need---Qualifications
      • Minimum of 3 years' experience in HR or customer service with HR related duties (hiring, employee relations, on-boarding, training).
      • Commitment to world-class customer experiences. Can put him/herself in the shoes of the manager and/or employee and displays a commitment to bring resolution
      • Prior experience in providing client-facing consultation
      • Communicates effectively at all levels, including written and oral communications
      • Strong knowledge of HR case management system and Workday HRIS
      • Process oriented and the ability to manage detailed work within constant deadlines/time constraints/SLA environment and prioritize work based on demand with a sense of urgency
      • Maintains highest level of confidentiality and have proven record of maintaining sensitive information
      • Ability to work independently and be part of a team environment
      • Ability to apply judgment and make decisions on escalations
      • Proficient in Microsoft Word, Excel, Power Point and Outlook
      • Be resourceful and creative in finding solutions to challenges
      • Anticipates potential issues before they come up and diagnosis root issues through listening and inquiryEDUCATION And/or EXPERIENCE
        • Bachelor's degree or 3 years' experience equivalentWORK SCHEDULE / HOURS
          • Regular business hoursPhysical Requirements
            • Prolonged periods of sitting at a desk and working on a computerSound like a good fit?------------Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry,---Align---is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.---------------About Align------------Align Technology is a publicly traded medical device company that is---transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and---OrthoCAD---digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.---------------By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the---things---employees say make Align Technology a great place to work.---------------We respect your privacy. Please review---our Applicant Privacy Policies for additional information.---------Global Diversity StatementAt Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.Equal Opportunity StatementIt is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

Keywords: Align Technology, Tempe , Associate, HR Service Center Representative, Sales , Tempe, Arizona

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