Customer Support Agent
Company: Aurora Payments
Location: Tempe
Posted on: June 17, 2022
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Job Description:
Job Description Who we are : Aurora Payments is a united network
of processing, technology, and payment solutions? Over the years,
we have grown to capture a significant portion of nationwide
market-share in various specific industries due to our superior
rates and services. Our Client and Partners--- success drives our
team to provide the best quality products, customer service, and
technical support in the industry. Our goal is to help businesses
of all sizes grow their revenue streams and increase efficiency
through secure and compliant payment processing. Aurora Payments is
a leading payment services and solutions organization headquartered
in Tempe, Arizona, with 26,000 merchants and $10 billion in annual
processing. This position will be out of the Tempe AZ or Westlake
CA offices. Visit www.risewithaurora.com to learn more about us.
The Opportunity: We are seeking a detail-oriented person who can
work independently with minimum supervision and who is able to work
under pressure to meet deadlines. This person should be able to
effectively multi-task and thrive in a fast-paced work environment.
This person should be a knowledge seeker and a go-getter who will
take initiative. Selected candidate will be in a key position to
manage day to day operations of an assigned client portfolio. By
maintaining strong relationships within client organizations, the
Account Manager functions as an extension of the client business
providing subject matter expertise and support for all hardware,
software, and payment processing needs. Ultimately, you will help
establish our reputation as a company that offers excellent
customer support during all sales and after-sales procedures. If
you think you would be a good candidate for us, please send us your
resume with a short paragraph about why you're the best fit The
Responsibilities: Respond to customer service inquiries about their
credit card processing accounts. Effective problem solving while
providing an exceptional customer service experience. Effectively
communicate via phone, email to your assigned customer base.
Acknowledge, research, and resolve customer issues and concerns.
Proactive outreach to customer based to ensure customer
satisfaction and inquire about possible new product sales.
Collaborate with other team members on "as needed" tasks. Provide
ongoing support to maintaining a positive work environment by
promoting coworker's success, sharing motivational ideas, and
participating in department meetings and special events. Manage
operational and relationship needs of accounts and assigned
portfolio through all communication channels (face-to-face,
written, and verbal). Recommend existing and future
products/services to assigned clients. Assist with merchant
implementation as well as ongoing service and support. Work with
internal departments and external partners to ensure a high level
of support for the client. Lead and provide direction/support
towards initial implementation process and production turnover. Who
you are: Ample experience fielding heavy call flows Spelling,
punctuation, and grammar skills are also important for all
positions within the company. These skills are necessary to
complement organization, attention to detail, independence,
analyzing information and decision making for prioritizing tasks.
Experience in a fast-paced office environment Ability to take
initiative and utilize innovative techniques Ability to interact
with various departments throughout the organization Ability to
participate as a team player Ability to plan, prioritize and
coordinate daily tasks; time-management is key A positive attitude,
professional work ethic, ability to learn quickly and excellent
verbal communication skills are a must What we prefer: Call center
/ phone work preferred Strong computer proficiency including
Microsoft Office, Internet, Outlook, etc. What we offer: Medical
Benefits offered Job Type: Full-time Pay: $38,000.00 - $42,000.00
per year Company Description Aurora Payments is a united network of
processing, technology, and payment solutions. Over the years, we
have grown to capture a significant portion of nationwide
market-share in various specific industries due to our superior
rates and services. Our Client and Partners--- success drives our
team to provide the best quality products, customer service, and
technical support in the industry. Our goal is to help businesses
of all sizes grow their revenue streams and increase efficiency
through secure and compliant payment processing. We are a leading
payment services and solutions organization headquartered in Tempe,
Arizona, with 22,000 merchants and $10 billion in annual
processing. This is an in-person position reporting to our
headquarters in sunny Tempe, Arizona. Visit www.risewithaurora.com
to learn more about us.
Keywords: Aurora Payments, Tempe , Customer Support Agent, Sales , Tempe, Arizona
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