Front Desk Agent
Company: AC Hotel by Marriott Tempe
Location: Tempe
Posted on: May 11, 2022
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Job Description:
We have an exciting opportunity to join the AC Hotel Tempe, a
159-room lifestyle select service hotel, as a Guest Service
Agent.
Are you an enthusiastic team player that enjoys interacting and
providing exemplary service to customers? Do you have a pro-active
nature and an "I can help you" attitude and enjoy working with a
team that appreciates it? Do you enjoy a variety of activities, are
fast thinking and possess good follow through skills to ensure the
job is done right?
If the answer is YES,AC Hotel by Marriott Tempeand Pacific
Hospitality Group is looking for you!
Job Summary:
TheFront Desk Agent creates a positive experience for all guests by
delivering professional and pleasant service. You are responsible
for ensuring that the check-in and check-out processes are smooth
and efficient and are also responsible for performing other Front
Office responsibilities.
Essential Duties/Responsibilities:
-Greet all guests with a warm welcome
-Check guests in and out of rooms, as well as assigning rooms to
guests
-Answers telephones and takes messages when needed
-May make, confirm or cancel guest reservations
-Assists guests when shuttle services are requested
-Computes bills and collects payment for guests
-Replenish Computer Paper Supply
-Assist Night Audit team members with posting and balancing of
shift work
-Attend all meetings as requested or assigned
-Special projects as assigned by management
Job Requirements:
-Must be willing to work weekends and holidays
-Ability to interact with all associates and guests of the
hotel
-Must be able to stand for an 8-hour shift
-Ability to work semi-independently without direct supervision by
following all AC Hotel Tempe standards
-Intermediate level computer skills and knowledge of MS Excel
required
-Ability to work under minimal supervision
-Read, write and speak English fluently
-Must be able to count cash and make change
-Ability to communicate effectively with the public and other
associates
Ideal candidates will have:
-Guest Service/Front Office experience
-Hotel experience preferred
-High School Diploma/GED
Physical Requirements:
While performing the duties of this job, the employee is frequently
required to sit, and push/pull,the employee is constantly required
to hear and talk. The employee must occasionally walk, climb
stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift
objects weighing up to 50 pounds. Specific vision abilities
constantly required are near vision and occasionally required
include close and far vision. Finger dexterity is required to
operate a computer keyboard and calculator.
For more information about this hotel and Pacific Hospitality Group
(PHG), click on Hotel Portfolio tab and About PHG.
AC Hotel Phoenix Tempe/Downtownis an equal opportunity and E-Verify
Employer M/F/V/D
(ref. 45325)
Keywords: AC Hotel by Marriott Tempe, Tempe , Front Desk Agent, Sales , Tempe, Arizona
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