REMOTE Customer Support Agent **$18 An Hour HIRING ASAP, MUST SIT IN AZ!!**
Company: Aston Carter
Posted on: January 11, 2022
Work Environment:**Must Live In Arizona**Contract to Hire- The
company wants to bring YOU on permanently!Pay: $18 an hourSchedule:
Work from Home, eventually will be a hybrid schedule (return date
back into office is unknown, will provide 60 days notice before
returning to office) Must be available 5am-midnight Mon-Sun in
Tempe, AZTraining is virtual classroom training for 2 weeks, then 1
week of nesting. 8-4 schedule. After training candidates will move
to their set schedules. Starting: 1/24/2022!Interviews Starting....
NEXT WEEK!Interview: A questionnaire and typing test must be
completed prior to interview, virtual zoom interview completed with
management team Top Skills Details:2+ years of customer service
experience handling incoming calls, chats, and emailsCustomer
supportInbound callChat supportStrong computer navigating
skillsStrong relationship building skills and deescalating
skillsJob Description:The Tier 3 Customer Service agents will be
solving complex incoming cases via phone, email, or chat every day.
You as the agent will be aligned with 1 of the 3 groups in the
Marketplace. The 3 groups include the Consumers, the Merchants, and
the drivers. When the "customers" have issues the Agents will be
100% dedicated to them. Again, the agent will be assigned to either
the Consumers, the Merchants, or the drivers, not all 3.At times
there will be very critical situations that you will have to
encounter. Agents need to be able to navigate through challenges
and maintain professionalism. The most severe cases will be handled
by the managers.Performance Expectations:-Adherence-Time to fill
each case-Customer service/quality assurance**There are shift bids
done twice a year a top performers get first choice on schedule
preference.1st day is orientation and the agents will get all their
systems, tools and benefits.Second day is officially training. All
training is done live on Zoom. They set incremental training paces,
they start off super basic, and will work on easier to solve cases
they go through that for the first couple of days, then they will
go to their managers team and do simulated cases. Will need to hit
metrics within 28 days after nesting to pass. Attendance is
crucial. Cannot miss any time in first 4 weeks.
About Aston Carter:
At Aston Carter, we 're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients '
capabilities by seeking solvers and delivering solutions to address
today 's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, Tempe , REMOTE Customer Support Agent **$18 An Hour HIRING ASAP, MUST SIT IN AZ!!**, Sales , Tempe, Arizona
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