REMOTE Customer Support Agent **$18 An Hour HIRING ASAP, MUST SIT IN AZ!!**

Company: Aston Carter
Location: Tempe
Posted on: January 11, 2022

Job Description:

Work Environment:**Must Live In Arizona**Contract to Hire- The company wants to bring YOU on permanently!Pay: $18 an hourSchedule: Work from Home, eventually will be a hybrid schedule (return date back into office is unknown, will provide 60 days notice before returning to office) Must be available 5am-midnight Mon-Sun in Tempe, AZTraining is virtual classroom training for 2 weeks, then 1 week of nesting. 8-4 schedule. After training candidates will move to their set schedules. Starting: 1/24/2022!Interviews Starting.... NEXT WEEK!Interview: A questionnaire and typing test must be completed prior to interview, virtual zoom interview completed with management team Top Skills Details:2+ years of customer service experience handling incoming calls, chats, and emailsCustomer supportInbound callChat supportStrong computer navigating skillsStrong relationship building skills and deescalating skillsJob Description:The Tier 3 Customer Service agents will be solving complex incoming cases via phone, email, or chat every day. You as the agent will be aligned with 1 of the 3 groups in the Marketplace. The 3 groups include the Consumers, the Merchants, and the drivers. When the "customers" have issues the Agents will be 100% dedicated to them. Again, the agent will be assigned to either the Consumers, the Merchants, or the drivers, not all 3.At times there will be very critical situations that you will have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers.Performance Expectations:-Adherence-Time to fill each case-Customer service/quality assurance**There are shift bids done twice a year a top performers get first choice on schedule preference.1st day is orientation and the agents will get all their systems, tools and benefits.Second day is officially training. All training is done live on Zoom. They set incremental training paces, they start off super basic, and will work on easier to solve cases they go through that for the first couple of days, then they will go to their managers team and do simulated cases. Will need to hit metrics within 28 days after nesting to pass. Attendance is crucial. Cannot miss any time in first 4 weeks.


About Aston Carter:

At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Tempe , REMOTE Customer Support Agent **$18 An Hour HIRING ASAP, MUST SIT IN AZ!!**, Sales , Tempe, Arizona