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Customer Service Representative Collector

Company: Rose International
Location: Tempe
Posted on: November 18, 2021

Job Description:

Position Title: RAC Collections Agent
Position Number: 389695
Location: Tempe, AZ 85281
Position Type: Temp to Hire
Required Skill Set: Call Center, Collections
Position Description: **Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** Start: 12/01/21 End: 01/06/23 (Temp to Perm) Positions: 25 Hours: Monday - Thursday 8AM - 9PM (8 hour shift assigned) Friday 8AM - 5PM (8 hour shift assigned) Two Saturday Month 8AM - 2PM Possible Sunday assigned 12PM - 6PM Overtime required at the end of the month Location: Tempe AZ 85281 RAC Collections Agent Primary Purpose: Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off. Essential Duties and Responsibilities: Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc. in the collection system. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable. Order updated credit bureau report or initiate skip tracing process in accordance with established standards. Initiate extensions on accounts based upon written policy guidelines. Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards. Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures. Ensure that appropriate letters are sent to debtors. Process customers' payments through electronic draft, if applicable. Process account maintenance transactions according to established guidelines. Required Skills and Competencies: Call Center (all outbound) Auto Collections, Mortgage Collections or Credit Card Collections (2+ years of collections experience.) Banking/Financial High school diploma or equivalent Good verbal and written communication skills Good decision-making and problem-solving skills Good time management/organizational skills Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint Ability to work in a team environment Ability to work flexible schedule, including overtime as needed. #CBRose# Benefits: For information and details on employment benefits offered, visit here . If you have any questions/concerns, please contact our HR Department via our secured website .

Job Requirements:
Essential Duties and Responsibilities: Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc. in the collection system.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Keywords: Rose International, Tempe , Customer Service Representative Collector, Sales , Tempe, Arizona

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