WFH Customer Support Agent **Must Live Local To Phoenix Area**
Company: Aerotek
Location: Tempe
Posted on: April 9, 2021
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Job Description:
**FOR THOSE WHO WANT A CAREER AND NOT JUST A
JOB**Description:The Customer Service agents will be solving
complex incoming cases via phone, email, or chat every day. The
Agent will be aligned with 1 of the 3 groups in the Marketplace.
The 3 groups include the Consumers (Doordash Customers), the
Merchants (restaurants), and the Dashers (drivers). When the
customers have issues the Agents will be 100% dedicated to them.
Again, the agent will be assigned to either the Consumers, the
Merchants, or the Dashers, not all 3.Example if you are on the
Merchant team a restaurant owner might be calling in to add new
decision makers on to the account. They would need to take the
owner through a a series of verification's before changing the
decision maker on the account.Another example on merchant side
would be a restaurant owner didn't receive a payment and is calling
in to see when he/she will be receiving his or her payment.An
example for the dasher side would be if a dasher called in because
they got into a car accident and the agent would have to help
resolve this issue.There will be very critical situations that they
have to encounter. Agents need to be able to navigate through
challenges and maintain professionalism. The most severe cases will
be handled by the managers.Skills:Customer support, Customer
service, Inbound call, Chat supportTop Skills Details:-2+ years of
customer service experience handling incoming calls, chats, and
emails-Strong computer navigating skills-Strong relationship
building skills and deescalating skillsAdditional Skills &
Qualifications:Best To Have -2+ years of experience handling
inbound customer issue resolution using chat, email, or phone.
-Strong Computer Skills, ability to navigate multiple systems,
deescalation experience -Great Communication Skills, Strong
Relationship level*Strong technical abilities. They will be
navigating multiple systems to find the answers. This is not a
typical call center that is scripted. Candidates must be flexible
and think outside of the box.Experience Level:Intermediate LevelIf
interested please email resume to: yelsisi@aerotek.com About
Aerotek:We know that a company's success starts with its employees.
We also know that an individual's success starts with the right
career opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Tempe , WFH Customer Support Agent **Must Live Local To Phoenix Area**, Sales , Tempe, Arizona
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