**WORK FROM HOME**Customer Support Agent**MUST LIVE IN PHOENIX AREA**
Company: Aerotek
Location: Tempe
Posted on: April 9, 2021
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Job Description:
Description:The Customer Service agents will be solving complex
incoming cases via phone, email, or chat every day. The Agent will
be aligned with 1 of the 3 groups in the Marketplace. The 3 groups
include the Consumers (Doordash Customers), the Merchants
(restaurants), and the Dashers (drivers). When the customers have
issues the Agents will be 100% dedicated to them. Again, the agent
will be assigned to either the Consumers, the Merchants, or the
Dashers, not all 3.Example if you are on the Merchant team a
restaurant owner might be calling in to add new decision makers on
to the account. They would need to take the owner through a a
series of verification's before changing the decision maker on the
account.Another example on merchant side would be a restaurant
owner didn't receive a payment and is calling in to see when he/she
will be receiving his or her payment.An example for the dasher side
would be if a dasher called in because they got into a car accident
and the agent would have to help resolve this issue.There will be
very critical situations that they have to encounter. Agents need
to be able to navigate through challenges and maintain
professionalism. The most severe cases will be handled by the
managers.Skills:Customer support, Customer service, Inbound call,
Chat supportTop Skills Details:-2+ years of customer service
experience handling incoming calls, chats, and emails-Strong
computer navigating skills-Strong relationship building skills and
deescalating skillsAdditional Skills & Qualifications:Best To Have
-2+ years of experience handling inbound customer issue resolution
using chat, email, or phone. -Strong Computer Skills, ability to
navigate multiple systems, deescalation experience -Great
Communication Skills, Strong Relationship level*Strong technical
abilities. They will be navigating multiple systems to find the
answers. This is not a typical call center that is scripted.
Candidates must be flexible and think outside of the box.Experience
Level:Intermediate Level About Aerotek:We know that a company's
success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Tempe , **WORK FROM HOME**Customer Support Agent**MUST LIVE IN PHOENIX AREA**, Sales , Tempe, Arizona
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