TempeRecruiter Since 2001
the smart solution for Tempe jobs

WFH Customer Support Agent

Company: Aerotek
Location: Tempe
Posted on: April 9, 2021

Job Description:

Position:Customer Support AgentLocation: 100% remote until end of 2021 (office in Tempe, AZ)Target Start Date:April 19thPlacement:Contract-to-hire (90 days)Shift: Full-Time - Availability: 7 days/wk, 5am - midnight (holiday availability required)Payrate:$18/hrDescription:The Customer Service agents will be solving complex incoming cases via phone, email, or chat every day. The Agent will be aligned with 1 of the 3 groups in the Marketplace. The 3 groups include the Consumers (Doordash Customers), the Merchants (restaurants), and the Dashers (drivers). When the customers have issues the Agents will be 100% dedicated to them. Again, the agent will be assigned to either the Consumers, the Merchants, or the Dashers, not all 3.Example if you are on the Merchant team a restaurant owner might be calling in to add new decision makers on to the account. They would need to take the owner through a a series of verification's before changing the decision maker on the account.Another example on merchant side would be a restaurant owner didn't receive a payment and is calling in to see when he/she will be receiving his or her payment.An example for the dasher side would be if a dasher called in because they got into a car accident and the agent would have to help resolve this issue.There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers.Skills:Customer support, Customer service, Inbound call, Chat supportTop Skills Details:-2+ years of customer service experience handling incoming calls, chats, and emails-Strong computer navigating skills-Strong relationship building skills and deescalating skillsAdditional Skills & Qualifications:Best To Have -2+ years of experience handling inbound customer issue resolution using chat, email, or phone. -Strong Computer Skills, ability to navigate multiple systems, deescalation experience -Great Communication Skills, Strong Relationship level*Strong technical abilities. They will be navigating multiple systems to find the answers. This is not a typical call center that is scripted. Candidates must be flexible and think outside of the box.Experience Level:Intermediate Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Tempe , WFH Customer Support Agent, Sales , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Account Executive
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America---s Best Large Employers, is transforming the way we all do business. From smart office technology (more...)
Company: Konica Minolta
Location: Phoenix
Posted on: 04/12/2021

Licensed Medicare Insurance Agent - Free Marketing via Internet, TV, and Direct Mail
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Sedona
Posted on: 04/12/2021

Licensed Medicare Insurance Agent - On-demand employment, work when you want, remotely
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Surprise
Posted on: 04/12/2021


Sales Associate - Hiring Event!
Description: Aaron's Hiring Event Join us for our National Hiring Event on April 20th from 10 a.m. - 7 p.m. to learn about our open positions and our commitment to support the well-being of our team members. We're (more...)
Company: The Aaron's Company
Location: Phoenix
Posted on: 04/12/2021

Real Estate Agent
Description: Weichert is hiring a select number of professional real estate agents for this sales office. We are looking for people that are willing to obtain their real estate sales license or have recently completed (more...)
Company: Weichert Realtors
Location: El Mirage
Posted on: 04/12/2021

Licensed Medicare Insurance Agent - Massive Marketing Spend to Generate Leads for You
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Litchfield Park
Posted on: 04/12/2021

Licensed Medicare Insurance Agent - Make Bank in 2021 Selling Medicare Insurance
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Surprise
Posted on: 04/12/2021

Part Time - Work from Home Sales Reps - Paid Weekly
Description: Our company that has been around for over 35 years is looking to fill part time sales positions, with an option to work full time. Previous sales or work experience not required, we provide all of the (more...)
Company: Vector Marketing
Location: Phoenix
Posted on: 04/12/2021

Cheduling Outreach Agent! - REMOTE - Must Live In AZ!
Description: When you join us as a Member Outreach Agent,we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission (more...)
Company: Aerotek
Location: Phoenix
Posted on: 04/12/2021

Licensed Medicare Insurance Agent - Flexible Schedule - Free Leads
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Surprise
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds