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Merchant Services Representative, International

Company: DoorDash
Location: Tempe
Posted on: April 8, 2021

Job Description:

About The Team

The Merchant Services Team provides a white glove experience to partner merchants on the Doordash platform. They assists with the daily onboarding of partners, content creation and management, and general operational support. This team has been evolving to keep up with domestic and international expansion, while keeping our valued merchants at our center focus.

About The Role

We're looking for a bilingual Merchant Services Representative (Japanese/English) to oversee setting up our new merchants on the platform for our international markets.

As a bilingual Merchant Services Representative, reporting to our Merchant Services Supervisor, you will manage content quality and creation of all menus and store profiles on our platform. You will work with our valued merchants in ensuring all customer-facing content is accurate and up-to-date. You will assist with outreach and activation of merchants. As a member of this team, you will also serve as a component in upholding the quality of menus generated by our offshore partners.

  • We ask that you can work any type of assigned shift (days, evenings, weekends, or holidays).
  • Please note: because of current circumstances, our recruiting process is being run entirely by phone and Zoom video conference
  • Full-time remote opportunity

    You're Excited About This Opportunity Because You Will---
    • You will maintain menu content and quality by completing edits with a high level of detail and speed
    • You will troubleshoot merchant operations issues received through our internal merchant portal
    • You will provide a white glove experience to all merchants through phone, email, and chat response
    • You will monitor and report on the quality of work demonstrated by our third-party vendors
    • You will work with internal partners to support projects and organize internal operations

      We're Excited About You Because---
      • You have at least 1 year of administrative, support, or quality assurance experience
      • You are fluent in English and Japanese (speaking and writing)
      • You are resourceful with impeccable written and verbal communications skills
      • You excel in a cross-collaborative environment
      • You are motivated by defined metrics and goals established by leadership
      • You are curious and creative with your daily projects
      • You provide excellent customer service to merchant partners on the platform
      • You have an ability to type 50+ WPM, while maintaining outstanding spelling and grammar
      • You have a working knowledge of Google Suite and Salesforce
        Why You'll Love Working at DoorDash
        • We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
        • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
        • We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
        • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
        • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
        • We offer great compensation packages and comprehensive health benefits.

          About DoorDash

          DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at .

          Our Commitment to Diversity and Inclusion

          We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Keywords: DoorDash, Tempe , Merchant Services Representative, International, Sales , Tempe, Arizona

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