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Customer Service Rep

Company: Vitalant
Location: Tempe
Posted on: April 6, 2021

Job Description:

*Bilingual in English and Spanish preferred. This is a mobile position, about 30 hours per week, traveling around the Phoenix area to help support the mobile blood drives.* PRIMARY PURPOSE: Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. DUTIES AND RESPONSIBILITIES:

  • Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
  • Assures quality customer service to all customers.
  • Retains current donors by rebooking donation appointments.
  • Explains and/or enrolls donors in frequent donor programs.
  • Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
  • Educates donors on pertinent issues (eg the donation process, blood needs, blood components, etc.)
  • Converts donors to automated and other new collection technologies to optimize the donation opportunity.
  • Assists donors, blood center staff and coordinators in resolving customer service issues.
  • Administers customer service and marketing surveys to donors.
  • Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
  • Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
  • Performs all other duties, at the discretion of management, as assigned. REQUIREMENTS: Knowledge/Education High school graduate or GED required. Licenses/Certifications None. Experience One year experience in related field required. Skills/Abilities
  • Able to work in a team environment.
  • Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
  • Effective communication skills, both verbally and in writing.
  • Able to maintain confidentiality.
  • Good working knowledge of PC software preferred.

Keywords: Vitalant, Tempe , Customer Service Rep, Sales , Tempe, Arizona

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