Customer Experience Agent
Company: CarMax
Location: Tempe
Posted on: February 24, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281
CarMax, the way your career should be!
This is a work from home opportunity due to the current worldwide
pandemic. Candidates must live in the greater Phoenix metro area
and must be flexible and willing to work in the CarMax Phoenix
contact center if future business needs change.
Now offering a $5,000 Sign-On Bonus
Provide an iconic customer experience
Ensuring todays customers can buy the vehicles they want in a way
that suits them means offering support during every step of the
journey. You will be the vital link between a customer's at-home
and in-store CarMax experience, providing a simple and seamless
process. Responding to sales leads and customer inquiries, you will
drive traffic to CarMax stores to ensure each customer finds the
right vehicle for them. We've become the nation's largest retailer
of used cars due to our honesty and transparency, and those same
traits will help you succeed too.
What you will do - Essential responsibilities
* Connect with customers online and over the phone to find out what
they want and need from their next car purchase
* Use your knowledge of the CarMax inventory to guide customers
towards vehicles that meet their needs
* Ensure a seamless transition from online to in-store purchasing
to provide an unrivaled customer experience
* Mentor others as your skillset expands
* Acquire the Automotive Sales Persons License in specific states -
may require testing and travel as some states request physical
presence to apply for the license.
Learn and succeed as part of a team
This is a high-energy sales environment where you will work as a
team to meet goals. We'll give you everything you need to be the
best you can be. You will handle a wide range of customer
interactions and make sure everything goes smoothly, so the ability
to quickly build rapport with people and understand their needs is
essential. We work and learn as a team and the prospects are bright
for sales professionals who aspire to become mentors, managers and
business leaders.
Qualifications and requirements
* Sales and customer service experience, in an area such as retail,
is preferred
* Thrive in a fast-paced environment
* Good listening skills and a strong customer focus
* Strong written and verbal communication skills
About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For--.
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Tempe , Customer Experience Agent, Sales , Tempe, Arizona
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here to apply!
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