$18/HR REMOTE Customer Support Agent
Company: Aerotek
Location: Tempe
Posted on: February 24, 2021
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Job Description:
Description:The Customer Service agents will be solving complex
incoming cases via phone, email, or chat every day. The Agent will
be aligned with 1 of the 3 groups in the Marketplace. The 3 groups
include the Consumers (Doordash Customers), the Merchants
(restaurants), and the Dashers (drivers). When the customers have
issues the Agents will be 100% dedicated to them. Again, the agent
will be assigned to either the Consumers, the Merchants, or the
Dashers, not all 3.Example if you are on the Merchant team a
restaurant owner might be calling in to add new decision makers on
to the account. They would need to take the owner through a a
series of verification's before changing the decision maker on the
account.Another example on merchant side would be a restaurant
owner didn't receive a payment and is calling in to see when he/she
will be receiving his or her payment.An example for the dasher side
would be if a dasher called in because they got into a car accident
and the agent would have to help resolve this issue.There will be
very critical situations that they have to encounter. Agents need
to be able to navigate through challenges and maintain
professionalism. The most severe cases will be handled by the
managers.Skills:Customer support, Customer service, Inbound call,
Chat supportSchedule: Must but available Sun-Sat 7am-12am (Will get
a 8-10/hr shift between those hours, any day of the week)Top Skills
Details:-2+ years of customer service experience handling incoming
calls, chats, and emails-Strong computer navigating skills-Strong
relationship building skills and deescalating skillsAdditional
Skills & Qualifications:Best To Have -2+ years of experience
handling inbound customer issue resolution using chat, email, or
phone. -Strong Computer Skills, ability to navigate multiple
systems, deescalation experience -Great Communication Skills,
Strong Relationship level*Strong technical abilities. They will be
navigating multiple systems to find the answers. This is not a
typical call center that is scripted. Candidates must be flexible
and think outside of the box.Experience Level:Intermediate Level
About Aerotek:We know that a company's success starts with its
employees. We also know that an individual's success starts with
the right career opportunity. As a Best of Staffing Client and
Talent leader, Aerotek's people-focused approach yields competitive
advantage for our clients and rewarding careers for our contract
employees. Since 1983, Aerotek has grown to become a leader in
recruiting and staffing services. With more than 250 non-franchised
offices, Aerotek's 8,000 internal employees serve more than 300,000
contract employees and 18,000 clients every year. Aerotek is an
Allegis Group company, the global leader in talent solutions. Learn
more at Aerotek.com.The company is an equal opportunity employer
and will consider all applications without regards to race, sex,
age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Tempe , $18/HR REMOTE Customer Support Agent, Sales , Tempe, Arizona
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