Customer Service Rep. / Remote / Room For Growth!
Company: Aerotek
Location: Tempe
Posted on: January 12, 2021
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Job Description:
Description:MedImpact Direct is a subsidiary of MedImpact which
is a pharmacy benefit manager. MedImpact's company goal is to make
it as easy as possible for their customers by working with your
health plan and pharmacy to provide timely and essential
information about their medicine, including how to take it
correctly, potential side effects, any lower-cost drug options, and
more. The Patient Service Representative will be handling inbound
calls from any current, former and future patients or families.
They will be responsible for handling inbound calls from patients
that are looking to sign up to receive MedImpact Direct's mail
order service and potentially purchase a prescription to be
delivered. If the patient is a current or former member, the PSR
will enter the patient's information into MedImpact Direct's
proprietary system, Patient Care Module, and the required
information, such as name, DOB, address, previous prescriptions,
doctor, etc., for service will be prepopulated. The PSR is required
to verify all information provided and change whatever is incorrect
or out of date. Once the information is verified, the PSR will then
ask for the patient's payment information, credit card, debit card,
bank account, etc., and enter it into the system to be processed.
The order will then be sent to the order processing department to
be filled and mailed out to the patient. If the patient is new to
MedImpact Direct, the PSR will be responsible for working with the
patient through a "New Patient Enrollment Form" and enter the
information needed for service into the company system and process
payments for service. In addition to patient registration calls,
the PSR will be responsible for entering refill requests and
testing claims for proper authorization. The PSR will not type any
prescriptions or work with them in detail. The PSR will verify the
correct prescription number and then file a digital refill request.
All prescription modification is done in the Order Fulfillment
department in the back of the building. The PSR will not be
responsible for making decisions on Prior Authorization's either.
They will be checking to make sure the claim was processed and
approved before entering the order for delivery.Must Haves: - At
least 1-2 years of Call Center experience - 1+ years of
Healthcare/Pharmaceutical customer service experience - Basic
Computer Skills Preferred- State and National certificate as a
Pharmacy Technician ***The managers are open to looking at
candidates with "Similar/ Transferable skills"... If we identify a
candidate that is a Rock star that is looking to get into the
healthcare field they are open to taking a look at them as
well.Experience Level:Expert Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Tempe , Customer Service Rep. / Remote / Room For Growth!, Sales , Tempe, Arizona
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