Bilingual Benefits Customer Service Rep. $15.50/hour!
Company: Aerotek
Location: Tempe
Posted on: January 11, 2021
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Job Description:
Description:Bilingual Benefit Customer Service RepresentativeThe
RoleAs a Bilingual Benefit Customer Service Representative you will
have the rewarding opportunity to help our Spanish client members
through the enrollment process, and when making updates to their
health care and/or pension plans. We allow you the freedom to take
the time necessary to provide the highest level of service. You
will start out on one client, and with dedication to our clients
and Willis Towers Watson, you will be cross trained to provide
assistance on multiple clients. You will spend your day either on
the phone, or providing assistance through webchat conversations
and email. We provide superior customer service in a work from home
environment (following the initial training onboarding period)
where you will be recognized for your dedication. Eligibility
requirements to work from home must be met.During our busy season
you will be expected to work a 40 hour week and overtime when
requested. During initial training (and during our off season),
your hours may fluctuate between 32 to 40 hours depending on client
need.This is a seasonal role, however we ask our high performers to
remain with us to assist on other clients, and offer the top
performers a full-time opportunity with Willis Towers Watson. All
of our supervisors and managers started out as seasonal colleagues
- will you be one?Key Responsibilities* Quickly build rapport and
respond to Spanish speaking customers in a compassionate manner by
identifying and exceeding expectations by responding in a
respectful, accurate, timely manner, consistently meeting
commitments via phone, email and instant message* Ability to
customize customer service approach to meet all types of member
communication styles and personalities while maintaining
professionalism, and diplomacy during difficult calls* Handle
confidential information with sensitivity and discretion in
accordance with HIPAA and Data Privacy laws and company data
security requirements* Skillfully translate health and welfare and
pension terms, complex plan information and processes into simple
explanations and instructions that customers can understand and act
upon.* Read and understand clients plan documents and online
knowledgebase tools while collecting relevant information to
determine immediate requests/questions and also to anticipate the
future needs of the member* Demonstrate knowledge, understanding
and compliance with company and client procedures and guidelines
providing appropriate and accurate information* Maintain and
document complete and accurate call and case notes in English is a
professional manner* Regularly participate in team meetings and
training* You will spend the majority of your time assisting
customers* Perform other duties as assignedThe RequirementsAbout
YOU:You easily move between English and Spanish in conversation and
are excited to learn new things, have strong computer skills, and
are self-motivated to always improve while coming to work every day
on-time. You have patience, and the ability to listen and recognize
the needs of our client members. You have strong written
commination skills, both written and verbal, and are dedicated to
well written client notes and instant message communications
without the use of slang or emojis. You overcome objections with
knowledge, patience, and understanding, and enjoy meeting new
people by phone, email, and instant message!HELPING PEOPLE - NO
WEEKENDS - NORMAL Business HoursRequired* MUST have excellent
Spanish language skills* MUST have ability to move seamlessly
between Spanish and English calls* MUST have the ability to
translate Spanish calls into grammatically correct English call
notes* Ability to quickly assess member concerns and formulate a
response/resolution using analytical and problem solving skills*
Ability to work in a structured environment - adhering, following
protocols* High level attention to detail, multi-tasking, and
ability to organize work* Experience using Microsoft Office with a
strong ability to juggle multiple open computer windows to answer
questions while on the phone/instant messaging* Ability to work
autonomously in a self-paced, self-motivated team environment*
Ability to understand and follow oral and written instructions*
Ability to type 30 words a minute* Must have excellent attendance
and be punctual to work* Experience working in a customer service
environment* High School degree requiredThe following are a plus*
Associate or Bachelors degree nice to have* Working knowledge of
health and welfare and/or defined benefit pension plans* Experience
working in a call center environmentThe CompanyWillis Towers Watson
is a leading global advisory, broking and solutions company that
helps clients around the world turn risk into a path for growth.
With roots dating to 1828, Willis Towers Watson has 45,000
employees serving more than 140 countries and territories. We
design and deliver solutions that manage risk, optimize benefits,
cultivate talent, and expand the power of capital to protect and
strengthen institutions and individuals. Our unique perspective
allows us to see the critical intersections between talent, assets
and ideas - the dynamic formula that drives business performance.
Together, we unlock potential. Learn more at
willistowerswatson.com.The BusinessOur Benefit Outsourcing
Solutions business provides benefits administration and outsourcing
solutions to many of the worlds leading organizations. Our purpose
is to help our clients employees realize the full potential of
their benefits; helping them be happier, healthier and more
secure.Skills:benefit planAdditional Skills & Qualifications:*This
class is going to be supporting a new client WTW now supports which
is Amazon, which is the reason WTW is ramping earlier this year.
Amazon's Open-enrollment is January through the end of March. These
contractors will be hired to support Amazon's Open enrollment, top
performers do have an opportunity to go perm or have there contract
extended to support other clients at the end of Amazon's open
enrollment period, end of March/Mid April. Open-ended contract with
potential for top performers to go permanent. On contract typically
from 3-8 months.Experience Level:Entry Level About Aerotek:We know
that a company's success starts with its employees. We also know
that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Tempe , Bilingual Benefits Customer Service Rep. $15.50/hour!, Sales , Tempe, Arizona
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