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CSR Customer Service Representative

Company: CTME
Location: Tempe
Posted on: October 10, 2020

Job Description:

SunIRef:cr002 We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Job Type: Contract Pay: $10.00 - $15.00 per hour Schedule: Day shift Holidays Monday to Friday Night shift Weekends Work authorization: United States (Required) Application Question: Willing to undergo a drug test if applicable Contract Length: Varies Full Time Opportunity: No Work Location: Fully Remote Communication method(s) used: Email Phone Chat This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused Outcome-oriented -- results-focused with strong performance culture Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative This Job Is: Open to applicants who do not have a high school diploma/GED A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Company's website: Work Remotely: Yes

Keywords: CTME, Tempe , CSR Customer Service Representative, Sales , Tempe, Arizona

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