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Customer Service Rep/Mortgage Servicing Professional - Virtual Career Fair 9/17/20

Company: Cenlar FSB
Location: Tempe
Posted on: September 17, 2020

Job Description:

Are you a Customer Service professional motivated to leverage a customer-centric approach to assist home owners in a highly visible position? As a Customer Service Care Professional you will:Handle all levels of mortgage servicing inquiriesUse an advanced systems to research and resolve inquiries while continuously providing first call resolutionExplain mortgage servicing process information to borrowersMake decisions to resolve customer issuesResolve borrower and client complaints requiring in depth research and provide written explanations of research problems/resolutionsResolve disputes and perform root cause analysisAccurately track and document all communications with customers to provide a detailed history of contactPromote products and services with focus on customer satisfaction and retentionIdentifies, recommends, and contributes to process improvementActively contribute to the overall productive and success of your teamTake ownership of the customer experienceIn this role you demonstrate:Understanding of mortgage servicing including, escrow, taxes and payment applicationDesire to help your peers, your team and department achieve exceptional resultsIntellectual curiosity and willingness to learn and develop as a mortgage professionalAbility to multi-task in a fast paced, highly demanding environmentAnalytical ability to apply data and information in the resolution of customer concernsConsistency and reliability of performance and presence in the workplace.Skills/Experience/Knowledge:High school degree required.College degree preferred and/or combination of education and relevant job experience, One(1) to Two(2) years of Call Center or Customer Service experience preferredExcellent communication skills both verbal and writtenAttention to detail and accuracyProblem-solving skills and problem analysisBasic mortgage servicing or mortgage product knowledge preferredRegular, consistent and punctual attendance.Must be able to work nights and weekends, variable schedule(s) as necessary.*Successful candidates will be assessed and selected based on relevant skills and experience.Previous Applicants:Email:Password:If you do not remember your password click here.Previous Applicants:Email:Password:If you do not remember your password click here. Associated topics: call center associate, coordinator, customer care associate, customer care specialist, customer service specialist, intern, platform support, service, service representative, tsr

Keywords: Cenlar FSB, Tempe , Customer Service Rep/Mortgage Servicing Professional - Virtual Career Fair 9/17/20, Sales , Tempe, Arizona

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