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Sales Coach Manager

Company: NewRez
Location: Tempe
Posted on: September 17, 2020

Job Description:

Primary Function

The primary responsibility of the Sales Coach Manager is to successfully mentor and provide training to a team of Junior Mortgage Consultants to ensure as successful promotion into a mortgage consultant.

Principal Duties


  • Manages teams' sales performance, motivation, scheduling, training and administration of policies/procedures
  • Ensures originations team is presenting loans at appropriate rate, amounts, terms that comply with NewRez program guidelines
  • Partner with L&D department to successfully train Junior Mortgage Consultants
  • Reviews sales pipeline on daily/monthly basis in order to achieve monthly sales goals
  • Advises and assists in resolution of customer complaints concerning any area of the company
  • Assists in training/development of loan officers to function in all aspects of the origination process
  • Teaches sales techniques in an environment with company provided leads
  • Works with the Call Center Regional Manager to achieve team/Regional goals
  • Maintains personal and team compliance with NewRez Code of Conduct
  • Collaborates with the Operations Department to assist in the flow of production/sales
  • Recruits, interviews and selects loan originators
  • Participates in Corporate working groups
  • Provide superior customer service skills
  • Stay informed of developing trends in the mortgage industry
  • Performs other duties as assigned by Region Manager/ SVP of Direct to Consumer

    Education and Experience Requirements

    • Bachelor's degree

      Knowledge, Skill and Ability Requirements

      • Must have three (3) to five (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a Manager
      • Track record of mentoring and promoting Mortgage Consultants
      • Experience with phone/internet lead solicitation
      • Prior management experience
      • Relevant experience in selling mortgage products in the finance company/mortgage industry preferred
      • Ability to supervise workflow with focus on quality results
      • Ability to work independently
      • Positive team-building skills
      • Persuasive, selling communication skills
      • Ability to delegate in a positive style with thorough follow up skills
      • Work efficiently and accurately with proven success in a fast-paced environment
      • Detail-oriented with efficient focus on work activities
      • A solid understanding of appraisals, title reports and product guidelines

Keywords: NewRez, Tempe , Sales Coach Manager, Sales , Tempe, Arizona

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