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Mortgage Sales Manager

Company: NewRez LLC
Location: Tempe
Posted on: March 26, 2020

Job Description:

The NewRez Mission:Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary Function:The primary responsibility of this position is successful management of a team or teams of mortgage loan originators in a Consumer Direct call-center environment, achieving call center volume and unit objectives.Responsibilities:Manages teams' sales performance, motivation, scheduling, training and administration of policies/proceduresOriginates and maintains personal loan productionOriginate mortgage loans by responding to company-provided leads via phone in a timely mannerEnsures originations team is presenting loans at appropriate rate, amounts, terms that comply with NewRez program guidelinesReviews sales pipeline on daily/monthly basis in order to achieve monthly sales goalsAdvises and assists in resolution of customer complaints concerning any area of the companyAssists in training/development of loan officers to function in all aspects of the origination processTeaches sales techniques in an environment with company provided leadsWorks with the Call Center Regional Manager to achieve team/Regional goalsMaintains personal and team compliance with NewRez Code of ConductCollaborates with the Operations Department to assist in the flow of production/salesRecruits, interviews and selects loan originatorsParticipates in Corporate working groupsProvide superior customer service skills--Stay informed of developing trends in the mortgage industryPerforms other duties as assigned by the Regional ManagerQualifications:Must have three (3) to five (5) years of experience in the retail or call center mortgage industry as a Loan Officer and/or a ManagerTrack record of mentoring and promoting Mortgage ConsultantsExperience with phone/internet lead solicitationPrior management experienceRelevant experience in selling mortgage products in the finance company/mortgage industry preferredAbility to supervise workflow with focus on quality resultsAbility to work independentlyPositive team-building skillsPersuasive, selling communication skillsAbility to delegate in a positive style with thorough follow up skillsWork efficiently and accurately with proven success in a fast-paced environmentDetail-oriented with efficient focus on work activitiesA solid understanding of appraisals, title reports and product guidelines

Keywords: NewRez LLC, Tempe , Mortgage Sales Manager, Sales , Tempe, Arizona

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