Service Manager- HVAC/R

Company: Coolsys
Location: Tempe
Posted on: May 6, 2025

Job Description:

Job DescriptionOverview: With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. Headquartered in Southern California, CoolSys has more than 2,000 highly trained, field-based service and installation experts, serving more than 45,000 customer locations across North America daily .

WHAT WE OFFER We are a large company serving many unique customers - because of this, we provide job stability and long-term opportunity for career growth. We invest in our technicians by offering:

• Ongoing Education & Training
• Exposure to a Large Variety of Projects
• Industry-leading Benefit Packages
• Advanced support and tools designed to improve your workflow
• Paid Vacation
• Medical, Vision & Dental
• 401K Responsibilities: The Service Manager leads technicians who install, repair, and maintain HVAC and refrigeration systems for commercial customers. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
  • Interviews, screens, and evaluates HVAC technicians to meet workload demands.
  • Schedules, directs, and provides technical support for HVAC technicians to meet service demands and customer expectations.
  • Reviews technicians work, techniques, and safety requirements to ensure quality meets established standards, and makes recommendations to improve quality and productivity.
  • Identifies training needs of staff and facilitates delivery of a regular training program to ensure that HVAC technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
  • Complies with all applicable health and safety regulations, policies, and established work practices. Ensures appropriate employee safety training and compliance is completed.
  • Responsible for staff performance appraisals, and reviews and for setting improvement goals per company requirements.
  • Responsible for working with technicians in the field and resolving customer's and technician's issues.
  • Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
  • Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used.
  • Reviews work orders, invoices, and time reports for accuracy and maintains minimal accounts receivables.
  • Develops and monitors budgets, goals, and objectives to ensure departmental profitability.
  • Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues.
  • Monitors assigned service vehicles to ensure they are being maintained, operated according to company policy, and that an adequate inventory of parts and materials are maintained. Qualifications:
    • High school diploma, GED, or completion of trade program or technical school. A college degree is a plus.
    • 5+ years of experience in refrigeration/HVAC service, commercial construction, or a related industry.
    • 3-5+ years of people management experience.
    • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
    • Proficient in coaching, training, developing, and building a team.
    • Proficient in managing time, delegating assignments, and following through to ensure good results.
    • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
    • Proficiency in understanding and managing P&L.
    • Demonstrated business acumen
    • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and the ability to multi-task.
    • Ability to solve problems and apply good judgment.
    • Excellent verbal/nonverbal and written communication and presentation skills.
    • Strong customer service skills, including an ability to proactively address customer issues and concerns and the ability to forge strong working relationships with customers.
    • Knowledge of job site safety, ability to oversee work activities to ensure safe work practices, and safety rule compliance.
    • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
    • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
    • Good driving record. Join Us: Today, there are 25 different companies that make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
      
      Connect with us on Facebook and on Twi t ter .
      
      Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
      
      Pre-employment background screening (criminal and MVR ) a nd drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

Keywords: Coolsys, Tempe , Service Manager- HVAC/R, Professions , Tempe, Arizona