Service Manager- HVAC/R
Company: Coolsys
Location: Tempe
Posted on: September 24, 2024
Job Description:
Job DescriptionOverview: With over 150 years of experience,
CoolSys is the market-leading indoor environment solutions company.
Our full spectrum of best-in-class services includes HVAC &
refrigeration installations, remodels, service & maintenance; and
energy solutions, including controls and lighting. CoolSys serves
customers in the retail, commercial, food service, educational,
healthcare, and industrial markets. Headquartered in Southern
California, CoolSys has more than 2,000 highly trained, field-based
service and installation experts, serving more than 45,000 customer
locations across North America daily .
WHAT WE OFFER We are a large company serving many unique customers
- because of this, we provide job stability and long-term
opportunity for career growth. We invest in our technicians by
offering:
- Ongoing Education & Training
- Exposure to a Large Variety of Projects
- Industry-leading Benefit Packages
- Advanced support and tools designed to improve your
workflow
- Paid Vacation
- Medical, Vision & Dental
- 401K Responsibilities: The Service Manager leads technicians
who install, repair, and maintain HVAC and refrigeration systems
for commercial customers. This manager routinely works directly
with service and install technicians, dispatch personnel, and other
managers to ensure customer satisfaction while meeting departmental
goals and objectives. Presenting himself as a senior company
representative, the Service Manager often communicates directly
with customers, vendors, and suppliers to ensure accurate
communication of job or project status and requirements.
- Interviews, screens, and evaluates HVAC technicians to meet
workload demands.
- Schedules, directs, and provides technical support for HVAC
technicians to meet service demands and customer expectations.
- Reviews technicians work, techniques, and safety requirements
to ensure quality meets established standards, and makes
recommendations to improve quality and productivity.
- Identifies training needs of staff and facilitates delivery of
a regular training program to ensure that HVAC technicians are
properly trained on the latest service techniques and safety
procedures for equipment and general working conditions.
- Complies with all applicable health and safety regulations,
policies, and established work practices. Ensures appropriate
employee safety training and compliance is completed.
- Responsible for staff performance appraisals, and reviews and
for setting improvement goals per company requirements.
- Responsible for working with technicians in the field and
resolving customer's and technician's issues.
- Communicates regularly with dispatch to ensure that personnel
are being scheduled properly by skill level, efficiency, and
training requirements.
- Communicates daily with dispatch reporting on project
information, estimated time to complete jobs, labor hours, and
parts or material used.
- Reviews work orders, invoices, and time reports for accuracy
and maintains minimal accounts receivables.
- Develops and monitors budgets, goals, and objectives to ensure
departmental profitability.
- Maintains communication with vendors and factory personnel
concerning warranty issues, product recall notices, operational
problems with products, premature failures, and other issues.
- Monitors assigned service vehicles to ensure they are being
maintained, operated according to company policy, and that an
adequate inventory of parts and materials are maintained.
Qualifications:
- High school diploma, GED, or completion of trade program or
technical school. A college degree is a plus.
- 5+ years of experience in refrigeration/HVAC service,
commercial construction, or a related industry.
- 3-5+ years of people management experience.
- Strong leadership skills, with demonstrated experience managing
a diverse and multi-discipline workforce.
- Proficient in coaching, training, developing, and building a
team.
- Proficient in managing time, delegating assignments, and
following through to ensure good results.
- Knowledge of commercial refrigeration and HVAC principles and
practices, including service hour estimation, labor forecasting,
and multiple disciplines involved in area of responsibility.
- Proficiency in understanding and managing P&L.
- Demonstrated business acumen
- Proficiency in managing multiple assignments, setting and
balancing competing priorities with strong organizational skills
and the ability to multi-task.
- Ability to solve problems and apply good judgment.
- Excellent verbal/nonverbal and written communication and
presentation skills.
- Strong customer service skills, including an ability to
proactively address customer issues and concerns and the ability to
forge strong working relationships with customers.
- Knowledge of job site safety, ability to oversee work
activities to ensure safe work practices, and safety rule
compliance.
- Ability to understand and follow all company policies and
procedures and all applicable State and Federal laws.
- Ability to use typical business tools including E-Mail, Word,
Excel, Work Order/Dispatch Software, Enterprise Resource Planning
(ERP) software, etc.
- Good driving record. Join Us: Today, there are 25 different
companies that make up the CoolSys family of brands . Our valued
employees are at the heart of our continued growth and success. We
invite you to be part of that growth!
Connect with us on Facebook and on Twi t ter .
Coolsys is an EEO/AA Employer. All qualified individuals -
Including all ages, colors, disability, ethnicity, family or
marital status, gender identity or expression, language, national
origin, physical and mental ability, political affiliation, race,
religion, sexual orientation, socio-economic status, veteran
status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR ) a nd drug
testing (including for marijuana) are required for all positions.
Coolsys will consider qualified applicants with criminal histories
in a manner consistent with federal law, state law, or local
ordinance.
Keywords: Coolsys, Tempe , Service Manager- HVAC/R, Professions , Tempe, Arizona
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