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CSN Business Analyst

Company: Solari, Inc.
Location: Tempe
Posted on: July 5, 2024

Job Description:

The Job/What You'll Do:
The CSN Business Analyst collaborates with leadership to inform strategic decisions based on data and support staff via data management. The CSN Business Analyst provides technical guidance to internal partners and key stakeholders. The CSN Business Analyst is responsible for improving processes, system data quality, local and Federal reporting, and increasing efficiency and enhancing effectiveness through data analysis and evaluation.

Utilize software tools including but not limited to, Microsoft Excel, simple SQL queries, Alteryx, and Tableau in collaboration with the Business Intelligence developers to troubleshoot and analyze data, create graphs and documents, and design visualizations to explain the findings.

Act as site administrator for assigned organizational software tools including, but not limited to, ServicePoint, Jira, Interactive Intelligence, CoCENTRIX, and Spekit.

Interface with the Business Intelligence Department as a liaison for the department by clearly communicating the team's needs within the framework and understanding of the Business Intelligence Department's priorities.

Work in collaboration with Solari Leadership to assist with Federal Reporting initiatives.

Provide support to troubleshoot, prioritize, and resolve complex data issues that arise in data entry software and reporting tools.

Work with supervisors to build reports and monitor data quality and integrity.

Work with stakeholders of large agencies to assess their data analysis needs and provide individualized technical support, training, and reporting.

Train end users on how to run and analyze agency reports.

Provides analysis that ensures performance meets or exceeds industry standards (service levels); evaluates and implements process improvement in partnership with stakeholders according to industry standards.

Participate in and work with community stakeholder groups, including homeless continuum of care committees and workgroups, to identify learning objectives, diagram processes, create an analysis plan, design workflows, analyze data, and present findings in a way that builds data literacy and understanding of the homeless service system.

Maintain up-to-date technical expertise of guidance related to specialty lines of business and software, including but not limited to, Service Point, SAP Business Objects, homeless services workflows, HUD HMIS Data Standards, Data Dictionary, and HUD reporting specifications.

Support the leadership team in fulfilling contract deliverables.

Responsible for ad hoc data requests for the program.

Other duties as assigned

Knowledge, Skills, Abilities:

  • Strong verbal and written communication.
  • Self-directed.
  • Ability to handle multiple projects and prioritize tasks.
  • Comfortable presenting and sharing information in a clear and concise manner.
  • Working knowledge of the most common social needs and resources impacting Arizonans.
  • Proven experience providing data dictionary/metadata documentation, proven experience creating and analyzing reports, and Advanced MS Excel Knowledge including lookups, macros, pivots, and VBA functions.
  • Ability to act professionally and maintain appropriate boundaries with clients and staff.
  • Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
  • Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
  • Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

    Education & Experience:

    • 3-5 years of experience in process improvement, Business Intelligence, Data Analysis, Data Quality, or a related field, Required
    • Bachelor's Degree in Information Technology, Social Work, Public Administration, or a related field, Preferred

      Working Conditions:
      While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.
      Who We Are & What We Offer:
      Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.
      Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

      Friendly work environment
      Generous paid time off (PTO)
      Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
      Competitive compensation
      Convenient office locations and Hybrid Schedule
      On-site fitness room free to all employees (Tempe Office)
      Basic Life Insurance
      Voluntary Life, Spouse, Child Insurance
      Critical Illness w/free dependents
      Critical Illness Spouse
      Short Term & Long Term Disability- Starts first of the month after 90 days of employment
      401K & 401K Roth - Starts first of the month after 90 days of employment
      United Pet Care
      LifeLock for identity theft
      LYRA EAP Program- 25 free sessions for mental health per family member

      Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
      We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Keywords: Solari, Inc., Tempe , CSN Business Analyst, Professions , Tempe, Arizona

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