Business Support Analyst - Credit Card (Mid level position)
Company: USAA
Location: Phoenix
Posted on: April 18, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityWe are looking for a mid-level
Business Support Analyst for the credit card area. Supports the
business by analyzing and evaluating relevant moderately complex
business data, information, metrics and processes to identify
opportunities and solutions to business plan development and
optimization of business operations. Responsible for supporting key
functions and providing recommendations to achieve current and
future business strategy needs/objectives.We offer a flexible work
environment that requires an individual to be in the office 4 days
per week. This position can be based in one of the following
locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado
Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation
assistance is not available for this position.What you'll do:
- Provides moderately complex operational support on current
processes and supports business operations and management in
identifying opportunities and solutions to meet current and future
business needs.
- Validates information for moderately complex and works with
other departments to include presentations of documented findings,
alternatives and recommended actions.
- Participates in the planning, research, analysis, development,
and implementation of new and modifications to existing
applications and processes to provide new or improved capabilities,
products, and/or services.
- Develops and maintains a understanding of overall moderately
complex business functions.
- Gathers information for moderately complex processes, analyzes
data and trends, identifies root causes, and develops work
products.
- Reviews, validates, and/or analyzes reports that function as a
control to existing processes.
- Assists with the documentation of new and revised departmental
procedures.
- Develops and analyzes additional ad-hoc reports as needed by
Management.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4+ years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 4+ years of experience in end-to-end analysis and/or operations
experience, including: requirement gathering and documentation,
operational planning and forecasting, data analytics, or
current/future state analysis, in direct support of business
planning initiatives and optimization of business operations.
- Proficient knowledge of a wide variety of systems coordination,
process/product review initiatives and the development of
management information requirements for related business
functions.
- Knowledge of business operations and systems/business
requirements processes.
- Knowledge of business analysis tools for ex: MS Visio MS Excel,
Tableau, SQL.What sets you apart:
- 2+ years of data and analytics experience
- Experience in Consumer Product analytics including analyzing
customer segmentation, customer behaviors, and trends and
delivering data driven strategic recommendations
- Experience with credit cards and/or other core banking
platforms
- Strong skills in mathematical and statistical techniques and
approaches used to drive fact-based decision-making
- Strong knowledge and/or experience of data analysis tools, data
visualization, developing analysis queries and procedures in SQL,
SAS, Python, or other analysis software
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $77,210 - $141,830.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Tempe , Business Support Analyst - Credit Card (Mid level position), Professions , Phoenix, Arizona
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