Student Services Analyst (Route to Relief Navigator) - Specially Funded (2 openings)
Company: Maricopa Community College District
Location: Tempe
Posted on: September 17, 2023
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Job Description:
Student Services Analyst (Route to Relief Navigator) - Specially
Funded (2 openings)
Job ID: 318886
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$49,319 - $64,114/annually, DOE
Grade
114
Work Schedule
The standard work schedule will be Monday - Friday 8:00am - 5:00pm
during the Academic Year.
7:00am - 6:00pm during the Summer Months
This position offers hybrid work allowing employees a combination
of onsite and work from home options.
Work Calendar
12 Months
Funding Information
This is a grant funded assignment with a projected end date of
12-30-2024 with renewal based on available funds and the needs of
MCCCD.
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Job Summary
The Student Services Analyst Route to Relief navigators operate as
the key point of entry for the Maricopa Community Colleges,
supporting students in successfully accessing education and
training services within the colleges for applicable grant
programs. A Student Services Analyst is a student mentor and coach,
who functions primarily to assist students in linking academic,
personal and professional goals to ensure persistence to
graduation. The Student Services Analyst will act as a liaison to
services and resources on the campuses and is vital to developing
the key data points needed to ensure program completion. The
opportunities assist with the development, coordination, and
implementation of activities to improve student success, and
services and activities to improve retention, course completion,
graduation, and/or transfer rates.
These positions are grant-funded with an estimated end date of
December 30, 2024.
Essential Functions
35% - Serves as a program and participant liaison providing program
and policy advisement and related information; manage incoming
phone calls and email inquiries, schedule and conduct eligibility
assessment appointments. Provide Career Navigation Services: career
assessment and consultation, participant resume review and
interview preparation
25% - Provide student support during the duration of courses to
remove any barriers, ensuring successfulcompletion of all program
requirements through certification or degree attainment
20% - Confirm student documents and forms are completed in
accordance with grant requirements; provide tracking and maintain
data for monthly reports
10% - Work with the Enrollment Advisor(s) to monitor admissions and
enrollment
10% - Work with Employment Specialist(s) to assist participants
with obtaining training related employment and document outcomes
where applicable
Minimum Qualifications
Bachelor's Degree from a regionally accredited institution in
education, sociology, business administration or directly related
field and two (2) years of progressively responsible student
services experience coordinating, administering, planning, or
evaluating programs.
OR
Associate's Degree from a regionally accredited institution and
four (4) years of progressively responsible student services
experience coordinating, administering, planning, or evaluating
programs.
OR
High School Diploma or GED and six (6) years of progressively
responsible student services experience coordinating,
administering, planning, or evaluating programs.
Desired Qualifications
A. 2 years experience providing customer service utilizing
communication and interpersonal skills
B. 1 year experience advising and providing information in an
assigned client or student services role
C. 1 year experience utilizing a computer and relevant software
applications; operate proprietary CRM or student management
software, Excel, and Word to document calls and manage participant
databases
D. 1 year experience collaborating in a team environment
Special Working Conditions
ADA AND OTHER REQUIREMENTS
Positions in this class typically require: reaching, standing,
walking, lifting, grasping, talking, hearing, seeing and repetitive
motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or
up to 10 pounds of force frequently, and/or a negligible amount of
force constantly to lift, carry, push, pull or otherwise move
objects including the human body.
Working Conditions: Work is routinely performed in an indoor,
office environment.
How to Apply
Applicants are strongly encouraged to submit a cover letter that
details how the applicant meets the minimum and desired
qualifications. A cover letter may further highlight an applicant's
knowledge, skill and abilities. All minimum requirements must be
met at the time of the application.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Open until filled
First Review: 8/14/2023
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act.
To apply, visit
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Keywords: Maricopa Community College District, Tempe , Student Services Analyst (Route to Relief Navigator) - Specially Funded (2 openings), Professions , Tempe, Arizona
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