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Student Services Analyst (Route to Relief Navigator) - Specially Funded (2 openings)

Company: Maricopa Community College District
Location: Tempe
Posted on: September 17, 2023

Job Description:

Student Services Analyst (Route to Relief Navigator) - Specially Funded (2 openings)

Job ID: 318886
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular

Salary Range

$49,319 - $64,114/annually, DOE



Work Schedule

The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year.

7:00am - 6:00pm during the Summer Months

This position offers hybrid work allowing employees a combination of onsite and work from home options.

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 12-30-2024 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    • 16 paid observed holidays
    • ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
    • Paid vacation, sick, and personal time (if applicable)
    • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employees and dependents (if applicable)
    • Flexible work schedules
    • Maricopa Employee Health & Wellness Program:
      • Sight-On-Site Eye Care Services
      • Diabetes Empowerment Education Program
      • Mobile On-site Mammography Screenings
      • Employee Assistance Program (EAP)
      • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
      • Pre-Retirement Events
      • (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
      • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

        Job Summary

        The Student Services Analyst Route to Relief navigators operate as the key point of entry for the Maricopa Community Colleges, supporting students in successfully accessing education and training services within the colleges for applicable grant programs. A Student Services Analyst is a student mentor and coach, who functions primarily to assist students in linking academic, personal and professional goals to ensure persistence to graduation. The Student Services Analyst will act as a liaison to services and resources on the campuses and is vital to developing the key data points needed to ensure program completion. The opportunities assist with the development, coordination, and implementation of activities to improve student success, and services and activities to improve retention, course completion, graduation, and/or transfer rates.

        These positions are grant-funded with an estimated end date of December 30, 2024.

        Essential Functions

        35% - Serves as a program and participant liaison providing program and policy advisement and related information; manage incoming phone calls and email inquiries, schedule and conduct eligibility assessment appointments. Provide Career Navigation Services: career assessment and consultation, participant resume review and interview preparation

        25% - Provide student support during the duration of courses to remove any barriers, ensuring successfulcompletion of all program requirements through certification or degree attainment

        20% - Confirm student documents and forms are completed in accordance with grant requirements; provide tracking and maintain data for monthly reports

        10% - Work with the Enrollment Advisor(s) to monitor admissions and enrollment

        10% - Work with Employment Specialist(s) to assist participants with obtaining training related employment and document outcomes where applicable

        Minimum Qualifications

        Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or directly related field and two (2) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.


        Associate's Degree from a regionally accredited institution and four (4) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.


        High School Diploma or GED and six (6) years of progressively responsible student services experience coordinating, administering, planning, or evaluating programs.

        Desired Qualifications

        A. 2 years experience providing customer service utilizing communication and interpersonal skills

        B. 1 year experience advising and providing information in an assigned client or student services role

        C. 1 year experience utilizing a computer and relevant software applications; operate proprietary CRM or student management software, Excel, and Word to document calls and manage participant databases

        D. 1 year experience collaborating in a team environment

        Special Working Conditions


        Positions in this class typically require: reaching, standing, walking, lifting, grasping, talking, hearing, seeing and repetitive motions.

        Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

        Working Conditions: Work is routinely performed in an indoor, office environment.

        How to Apply

        Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

        Additional materials will not be accepted after the job posting has closed.

        Missing materials or incomplete employment history will not be considered.

        Please ensure your materials clearly provide the following information.
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Indicate whether former or current employment is Full-Time or;
        • Part-Time employment (must include number of hours worked)
        • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

          Posting Close Date

          Open until filled

          First Review: 8/14/2023

          Applications received after the review date may not be screened

          EEO, Title IX, & Clery Act

          Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

          Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

          The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

          The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

          To apply, visit


Keywords: Maricopa Community College District, Tempe , Student Services Analyst (Route to Relief Navigator) - Specially Funded (2 openings), Professions , Tempe, Arizona

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