Field Technician
Company: Collabera
Location: Tempe
Posted on: May 28, 2023
|
|
Job Description:
We are actively seeking to hire Field Technicians for our team
located in Arizona. We are searching for an exceptional candidate
who possesses the necessary skills and expertise to deliver prompt
and valuable technical support for computer systems. The ideal
candidate should possess excellent technical knowledge and possess
effective communication skills to comprehend and articulate
solutions to problems. Additionally, they should have a strong
customer-oriented approach and be capable of demonstrating patience
when dealing with challenging customers.
Core Responsibilities:
Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members using
service desk software to record, track and document the service
desk request problem-solving process, including all successful and
unsuccessful decisions made, and actions taken, through to the
final resolution
Troubleshoot IT issues (remotely or in-person) using remote support
software and onsite from desktops, printers, peripherals, and
network/Wi-Fi
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Required to visit sites regularly
A reliable car is required
Travel is required 50%-75% of the time
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ability to lift or do physical tasks up to 50 lbs.
Qualification:
2+ years of service desk experience is required
2+ years of network experience is recommended
An Associate's degree in computer science or a related field is
required
A Bachelors's degree in computer science or a related field is
recommended
Recommended certifications: CompTIA A+ certification, ITIL 4
foundations, or HDI Desktop Advanced Support Technician
(HDI-DAST)
General knowledge of multiple operating systems
Excellent customer service skills
Able to communicate effectively in English both written and
verbally, with key stakeholders, leadership, partners, team
members, other organizations, and customers
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an
eye for detail
Professional experience in a fast-paced environment
Basic knowledge of ITIL (or equivalent) and Service Desk
metrics/SLAs
Ability to lift or do physical tas
If you're interested then send your resume to me at
samiksha.bagde@collabera.com
Happy to connect further about the opportunity in the event there
may be a mutual interest.
PDN-99314f66-645d-4e0e-a149-338f42ef3dc1
Keywords: Collabera, Tempe , Field Technician, Professions , Tempe, Arizona
Click
here to apply!
|