Site Reliability Operations Engineer

Company: Fox News Network
Location: Tempe
Posted on: May 28, 2023

Job Description:

OVERVIEW OF THE COMPANY
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
JOB DESCRIPTION
OVERVIEW OF THE COMPANY
Fox Corporation
Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
JOB DESCRIPTION
We believe in the future of entertainment - across all platforms and for all audiences.
FOX has always given unfettered access to the moments that have collectively captivated us. The breaking story. The unmissable final. The outrageous touchdown. The shocking cliffhanger. We changed the game on sports and news production. Now we're looking to change the game again. We are pioneering the future of news, sports and entertainment in the digital realm.
It's an audacious mission. We're challenging ourselves to be the first to do it - to disrupt the digital entertainment category and redefine the live experience for the next generation.
And we're doing it by starting from scratch. Think of FOX as a start up with the backing of a Fortune 500 corporation. You will be part of a new team with full permission to reinvent, disrupt, and build in a highly collaborative and transparent environment.
FOX has always been an advocate for the disruptive spirit. And now we're looking for like-minded people to push the boundaries on what entertainment can mean. Join us to help make the best of sports, news, and entertainment more personal, more immersive, and more interactive than ever before.
ABOUT THE ROLE
The Site Reliability Operations Engineer (SRO) role is part of the overall Media Operations team, located in Tempe AZ, and is responsible for ensuring production services are operated in a consistent and scalable manner, delivering a high-quality experience to millions of viewers across FOX networks, TUBI, digital platforms, mobile applications, websites, and 3rd party distribution partners such as Amazon, Hulu, and Apple. You will work very closely with Tier 1 Media Control Center (MCC) Operations to develop procedures and technical documentation to establish tasks, monitoring patterns and troubleshooting approaches. The SRO is a Tier 2-3 type role.
FOX is looking for a technical self-starter, interested in leaning into progressive approaches to the production operations of world-class media and digital services, who can partner effectively with product / engineering to deliver reliable, high-quality content experiences to customers.
A SNAPSHOT OF YOUR RESPONSIBILITIES

• Overall responsibility for Production Operations and Support, such as video workflow, content publishing, ad delivery, API services, CDN, end user applications
• Operate and support live events, delivering smooth video experience to the audience
• Act as point of incident escalation for Tier 1 Operations team and triage and mitigate as needed, driving the communications to first responders and stakeholders until incident is mitigated
• Monitor and analyze the health of the production environment through enterprise monitoring solutions, such as DataDog, Splunk, PagerDuty, Service Now, and Dataminr
• Drive system enhancements and overall reliability by being the feedback loop to Dev, SRE, and other functions to prevent future incidents and improve the system resiliency and quality, owning the incident analysis process with involved teams to identify root cause and remediation tasks
• Handle development and reporting of key operational metrics, driving improvements over time
• Lead creation and ongoing updates to documentation, including operational runbooks
• Participate in the development and implementation of Digital Operations processes and SOPs, identifying opportunities for automation of operational tasks, incident remediation and scaling activities
• Execute production changes to Digital systems, infrastructure, products, and platforms in support of event and release activities WHAT YOU WILL NEED
  • Any technical background in digital, coding, networking, systems, and/or applications - you'll be exposed to all of these, and your future career path could involve extreme focus into any of these areas
  • Familiarity with modern operations concepts such as Agile and Incident Management
  • Hands on experience in a production / operational role
  • Experience using enterprise monitoring tools of any kind
  • Ability to work under pressure in a fast-paced environment and make quick decisions and keep a cool head while under pressure
  • Proven understanding of Internet technologies, especially streaming and cloud technologies and services, basic network components and how they interoperate, as well as Internet protocols and configurations
  • Familiarity with cloud infrastructure
  • Credibility with partner-stakeholders (business, engineering, product/program etc.) for strong team and results-oriented delivery
  • Excellent oral and written communication skills - demonstrated ability to influence technical and non-technical audiences including those at the senior leadership levels
  • Schedule flexibility is key; to support the operational needs of the business, this role may operate on a adjusted schedule including weekends, overnights, early mornings, etc. NICE TO HAVE, BUT NOT A DEAL BREAKER
    • A bachelor's degree in Computer Science or other technical degree is awesome, but not required
    • Equivalent work experience is ideal, and please note: If you have a non-tech degree or some other training, with some serious tech experience, please apply; If you're self-taught, intelligent, and extremely motivated, that works too
    • Experience / knowledge of the Broadcast industry
    • Familiarity with video technologies such as video encoding/packaging and video/audio quality analysis
    • Experience with operation and management of cloud-based services, including operational processes
    • Some scripting or coding experience in the popular languages such as Python, Java, etc.
      #Ll-DM1
      Learn more about Fox Tech at https://tech.fox.com
      #foxtech
      We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
      At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company's success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.
      Click here to learn more about the diverse communities of people behind our brands.
      View more detail about FOX Benefits.

Keywords: Fox News Network, Tempe , Site Reliability Operations Engineer, Professions , Tempe, Arizona