Helpdesk Technician II

Company: TeamLogic IT
Location: Tempe
Posted on: September 24, 2022

Job Description:

Service Desk Technician II

We are a managed services provider - providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client's business needs, but we need your cool, calm, a good understanding demeanour, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside - mind racing on the inside? As long as you take the time to understand the client's needs and help create the best solution - you're the right person for us and we are the right company for you!

The day-to-day:

• Handling Ticket Escalations
• Work with the Service Desk to assure timely resolution to client requests.
• Updating service tickets.
• Installing and configuring Servers and Network Equipment
• Configuring Cloud Services
• Identify Client IT needs and work with team members to develop solutions.
• Be available at inconvenient times for upgrades, troubleshooting, etc. - hopefully not too often, but you know how it goes!
  
  
  Typical technical day-to-day:
  
  
  • Keep our customers safe by ensuring data accuracy, security, and regulatory compliance - that's what it's all about, right?
  • Resolving escalated tickets.
  • Create and maintain server and network topology, equipment, and configuration documentation for each customer.
  • Perform system admin such as: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc. All the nerdy IT stuff!
  • On board new clients by deploying system management tools. More nerdy stuff!
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc.
  • Provide infrastructure services including: operating system, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
    
    We are a great fit for you if you:
    
    
    • Have a nurturing personality and desire to help mentor your fellow team members.
    • Are results-oriented, self-motivated, energetic, professional, and reliable.
    • Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
    • Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions - this stuff is complicated!
    • Have a strong understanding of technology and business productivity systems.
    • Already have 2+ years of experience working for a Managed Service Provider and 4+ years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
    • Must have reliable transportation for visiting clients.
      It would great if you have:
      
      
      • Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V and VMWare ESXi.
      • Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Kaseya VSA.
      • A keen sense of humor and ability to laugh at some truly corny jokes.
        Having one or more of these certifications would let us know you mean business:
        
        - CompTIA Net+ and/or CompTIA Security+ - CompTIA Cloud Essentials and Cloud+ a definite plus - Microsoft 365 Certification - Cisco Certified Network Associate
        
        Salary:
        
        $57,000 to $67,000 DOE
        
        A bit about us:
        
        We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. In 2020, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
        
        TeamLogic IT offers competitive wages, 401K with matching, health insurance, fitness center access, challenging work, career opportunities, a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.

Keywords: TeamLogic IT, Tempe , Helpdesk Technician II, Professions , Tempe, Arizona