Dispatcher

Company: Adams Disaster and Restoration
Location: Tempe
Posted on: August 6, 2022

Job Description:

Job Description Dispatcher: We are an Emergency Mitigation and Restoration Service seeking a dispatcher with customer service experience. Must be highly motivated, can oversee the scheduling, dispatch technicians, working with customers and insurance. Must be able to multitask as well as handle incoming phone calls, and able to type a minimum of 35 WPM. Job Requirements: -- Must have a positive attitude, be flexible, and can multi-task -- Able to learn fast with an excellent demeanor -- Ability to work well under pressure with minimal supervision in a fast-paced environment -- Must respond promptly to clients--- needs while taking ownership and follow-through -- Debrief technicians on each call and setup scheduling -- Striving to provide complete customer satisfaction -- Knowledge of Phoenix freeway and road system -- Answer phones and perform other administrative tasks as required -- Ability to answer mitigation questions and work with insurance companies and customers -- Track inventory -- Able to work weekends, and after hours as required -- Must be self-motivated, able to multi-task and work independently -- Must report driver and customer information accurately to the data system and management -- Professional appearance and demeanor and exhibit great customer service -- Data entry and tracking required -- Able to work in a high-pressure environment and respond to customers with a positive attitude. -- Good working knowledge of Microsoft Office -- Type a minimum of 35 WPM -- Additional Requirements -- Must be reliable and able to work Overtime and weekends when required -- Have a professional background free of felony convictions, verified by a background check -- Pass a drug test and remain drug-free during employment -- Knowledge in the Emergency Water Restoration is a plus, but not required -- High School diploma required, associate degree in Business or a related field preferred -- Minimum of 3 years experience in dispatching or related job experience in Mitigation -- Proficient with computers, calendars, messaging, fax/printing, and data entry -- Excellent written and verbal communication skills -- Proficient in Microsoft Office, especially in Excel, and work -- Must have a valid driver's license and reliable transportation to work -- Must be able to work 1st or 2nd shift Company Description We are an Emergency Mitigation Company addressing Floods, Fire, and Mold along with the putback // construction.

Keywords: Adams Disaster and Restoration, Tempe , Dispatcher, Professions , Tempe, Arizona