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Fraud Analyst II

Company: Genuent
Location: Tempe
Posted on: June 20, 2022

Job Description:

Genuent - Fraud Analyst II - Contract to Hire - Tempe, AZ (Hybrid) Responsibilities:

  • Determine the action to be taken on card accounts based on predefined procedures aimed at assessing risk
  • Escalate identified trends and concerns to management for review as needed, which may include closing the accounts and resolving client questions from branch personnel or external customers
  • Evaluate cases for patterns and trends, determining failures in policies, procedures, and internal controls
  • Recommend changes for risk mitigation, where appropriate, and prepare written reports to various levels of management concerning investigation and recoveries
  • Limit potential loss exposure by placing holds on cards to limit funds availability
  • Perform any other monitoring, analysis, and reporting of account activity as required
  • Block accounts or place holds on accounts to prevent exposure and notify clients and financial centers of blocks placed
  • Respond to inquiries and act as the business liaison for branch/department personnel bank-wide, clients, and non-clients
  • Interpret case management system to assist management with questions and resolve cases
  • Work closely with internal partners in analyzing and understanding current fraud/loss trends
  • Evaluate cases to identify linkages
  • Identify and escalate to management for other compliance or operational weaknesses i.e., new fraud trending, failure to follow Bank policy, etc.
  • Maintain Working Knowledge of related fraud applications and products Qualifications:
    • Typically requires 2 + years of direct experience in fraud detection and/or customer service in a call center setting
    • Preferred training and understanding of prevention techniques i.e. card hold decisions, tracking of card-related losses using the bank's related applications and products
    • Domestic operations experience, working knowledge of the Bank's operating policies, procedures, and compliance regulations
    • Excellent communication skills with attention to detail and documentation
    • Strong analytical, problem-solving, and decision-making skills
    • Demonstrated pro-active initiative, and ability to work independently, reliably, and under minimal supervision

Keywords: Genuent, Tempe , Fraud Analyst II, Professions , Tempe, Arizona

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