Company: Horizontal Talent
Posted on: May 15, 2022
Network Technician Requirements: Cisco CCNA or equivalent
knowledge and experience is required. Familiarity with technologies
that interoperate within networks and architectures (Cisco,
Juniper, Meraki, Fortinet, Palo Alto, F5, etc) Practical IP
networking knowledge with Cisco, Meraki, or Fortinet Job Summary:
Technician is dedicated to Internet Access / VPN and IP products.
The tech is responsible for providing "one call resolution" to
customer reported installations. The tech works with customers,
local carriers, transport repair organizations as well as other
CenturyLink work groups. Excellent customer service, a positive
attitude, leadership and a strong technical aptitude are required
for this position. Respond to customer requested IP address,
routing, troubleshooting and coordination. Perform trouble
isolation for customers during the initial activation. Perform
trouble isolation for customers. Engage other technical assistance
teams to assist with trouble resolution. Understand BGP, EBGP,
OSPF, MPLS, static routing, and have a basic understanding of LAN
and WAN technology. Works with software and hardware tools to
remotely identify and diagnose WANproblems. Resolves complex
network problems involving power, network hardware, routers,
CSU/DSU, carrier services. Has ability to understand and isolate
physical layer problems. Applies excellent customer service.
Understand and apply standard trouble shooting techniques.
Demonstrate proficiency with trouble ticketing application as well
as other internal tools. Ability to work off hours. Associate
degree or 1+ year of related work experience. Knowledge of TCP /
IP. Knowledge of routing protocols. Knowledge of VPN principles.
Experience with basic commands in Cisco, Juniper and Adtran
routers. Understanding of DNS. 1+ year of technical experience on a
Adtran, Juniper or Cisco routers. CCNA/CCNP preferred. Hours may
vary depending on the needs of the business. 2-4 years of
experience. 2-4 years of experience
Keywords: Horizontal Talent, Tempe , Network Technician, Professions , Tempe, Arizona
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