Customer Service Consultant - $5000 SIGN ON BONUS FOR A LIMITED TIME
Company: ADP
Location: Tempe
Posted on: May 9, 2022
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Job Description:
ADP is hiring Associate Client Support Consultants. Are you
ready to join a company offering career advancement opportunities
throughout your career journey? Do you want to join a company with
award-winning training and world-class service guidelines to help
you achieve success, growth, and continued learning? Are you
looking for an inclusive environment with a culture of
collaboration and belonging? If so, this may be an opportunity for
you. Read on and decide for yourself. In this role, you will serve
as ADP's front-line for solving clients' challenges, including
issue resolution, answering questions, helping clients, training
their users on ADP technology, and more. You carry the weight of
ADP's service reputation and client satisfaction in your hands. The
nature of what you do every day will not change -- your #1 goal is
to help clients who have between 1- 49 employees. Still, every day
will be different because the questions you receive will vary, as
will the solutions you provide each client. There will be no
shortage of new questions you'll receive, which will keep things
interesting, and our top-ranked training will help to set you up
for success! To thrive in this role, you must be comfortable
working in a metrics-driven call center environment as part of a
structured day. You have a way with clients that builds rapport,
establishes trust, and shines with professionalism. Over the phone
and in writing, your communication style is clear and easy for our
clients to understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos Ready to
#MakeYourMark? Apply now! To learn more about Client Services at
ADP, watch here: https://adp.careers/Client_Services_Videos WHAT
YOU'LL DO: Responsibilities What you can expect on a typical day:
Client Support. You will help our clients manage their business
using our solutions, which could include troubleshooting and
probing to resolve payroll issues. Support might also involve
partnering with multiple business units and teams for
troubleshooting and delivering a seamless client experience. Learn.
You will continually upgrade your knowledge and skills on payroll,
including federal and state compliance, standard operating
procedures, administrative practices, other products, and desktop
support tools to develop and maintain your ability to support our
clients. Organize. You adhere to a daily schedule and organize
yourself to deal with a high volume of inbound calls. Daily phone
time may increase during peak seasons, like at the close of the
year. TO SUCCEED IN THIS ROLE: Required Qualifications At least one
year of experience in a customer service environment or as an
HR/HRIS practitioner with systems experience. You can work overtime
hours during peak seasons. A college degree is great but not
required. What's more important is having the skills to do the job.
Other acceptable experiences could include: Experience noted above,
OR Military experience where skills including teamwork,
adaptability, organization, and follow-through will help you build
team and client relationships, identify solutions, and achieve
success. Bilingual - can read, write and speak English and Spanish
fluently is a plus but not required.
Keywords: ADP, Tempe , Customer Service Consultant - $5000 SIGN ON BONUS FOR A LIMITED TIME, Professions , Tempe, Arizona
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