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Help Desk Technician

Company: Apex Systems
Location: Tempe
Posted on: January 16, 2022

Job Description:

Be part of a growing, dynamic, and innovative company in the subprime automotive lending space! Named one of Inc. 5000's fastest-growing companies for the past four years, our client is a national originator and servicer of Sub-Prime Auto Loans operating out of Greenville, SC, with another location in the Phoenix, AZ area. The company is committed to building a world-class operation, combining industry-leading talent with a modernized, analytically driven technology platform.
What does it mean to be a Help Desk Technician?Tremendous opportunity to influence the growth of an outstanding company - seeking a top tier talent to serve as a Help Desk Technician. The role will report to the Director, Service Desk, and operate from our Tempe, AZ office. As a member of the Information Technology team, the Help Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.
How will you drive value within the organization?

  • Evaluate, prioritize, and resolve incoming requests for assistance from users
  • Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
  • Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
  • Log and track calls using a problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention
  • Use system deployment images and software deployment packages
  • Serve as a contributing member of project teams
  • Adhere to all Service Desk policies, standards, and procedures
  • Maintain and document company technical inventory
  • Participate in special projects as needed
  • Perform additional assignments as required by the needs of the company or as directed by management
    What should you already know to be successful in this role?
    • Bachelor's degree preferred, or combination of experience, associate's degree, and certifications would be considered
    • Working knowledge of networking protocols required
    • Working knowledge of hardware, software, network, OS interaction required
    • Microsoft Technology Associate or CompTIA A+ certification preferred
    • Minimum of 1 (one) year experience in a related field preferred
    • Experience with Office 365 preferred
    • Strong problem-solving skills
    • Ability to work well both independently and in a team environment
    • Skilled in providing customer service to technical and non-technical customers
    • Strong verbal and written communication skills
    • Ability to handle sensitive and confidential materials in a professional manner
    • Capacity to quickly learn and adapt to rapid changes in the technical environment
    • Possess interpersonal skills: interact at all levels within the organization; build cross-functional partnerships across the business
    • Commitment to exemplifying the organizational core values and key competencies
      Employment Requirements:
      • Must be able to pass a criminal background check
      • Constantly operate a computer and other standard office equipment
      • Talk and hear to exchange accurate information
      • Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
      • Lift up to 50 pounds
      • Stoop and kneel to install computer equipment
        Here's what we can offer you for your amazing work:
        • Competitive base pay and performance bonus, dependent on role.
        • Medical, dental, vision, telemedicine, and other supplemental insurance benefits
        • Matching 401K with 100% vesting
        • Long term and short term disability
        • Business casual work environment, including jeans
        • Paid time-off program and paid holidays to help you balance work and personal life
        • Discounts on theme park tickets, hotels, movies, events, and cell service

Keywords: Apex Systems, Tempe , Help Desk Technician, Professions , Tempe, Arizona

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