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Business Systems Analyst

Company: SMART Global Holdings
Location: Tempe
Posted on: November 16, 2021

Job Description:

Overview SMART is a leading independent designer, manufacturer and supplier of electronic subsystems to OEMs engaged in the computer, industrial, networking, telecommunications, aerospace and defense markets. Taking innovations from the design stage through manufacturing and supply, SMART Modular Technologies has developed a comprehensive product line that includes DRAM and Flash memory technologies across various form factors. SMART's presence in the U.S., Europe, Asia, and Latin America enables it to provide its customers with proven expertise in international logistics, asset management, and supply-chain management worldwide. Responsibilities Essential Duties and Responsibilities

  • Lead SAP configuration for SD / CS / SM areas.
  • Strong SAP technical, configuration, and business area knowledge in CS/PM/SM module. Be able to configure the module assigned at a project level. Resolve business issues by working with various groups within and outside of the company.
  • Lead process standardization of CS / SM processes across the company.
  • Support initiatives to increase user's awareness and use of online training materials.
  • Develop and maintain documentation of key technical processes and project work as appropriate.
  • Deliver projects transition into support, ensuring that all areas of transition are covered. Important Skills Qualifications (Describe required education and experience):
    • Minimum 6 years of SAP Implementation or Application support experience. Should have design, configuration, and functional experience in the Customer Service, and Service Management (CS/SM) modules. May work with crossfunctional linked teams to address business or systems issues.
    • Extensive knowledge of Depot repair, repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
    • Extensive knowledge of replacement processing including scrap and refurbishment processing.
    • Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition.
    • Extensive knowledge of Service work orders. Knowledge of service labor posting and integration with time keeping system, external service purchase process in addition to integration throughout repairs process.
    • Knowledge of service labor posting and integration with time keeping system.
    • Knowledge of material master and integration throughout repairs processing.
    • Capable of managing business relationship.
    • Highly effective communication / presentation skills. As well as strong analytical and problem solving skills desired.
    • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
    • Proven ability to be flexible and work both independently and in a team environment.
    • Willingness to work occasionally outside of normal business hours and travel globally on occasion.
    • Excellent English oral and written communication skills, additional language skills ideal.
    • College degree in computer science or related field or a combination of related experience and education. Masters Preferred. Interview process includes completing our employment application forms. All offers of employment are contingent upon a successful background check, and proof of legal status to work in the U.S. We utilize E-Verify. SMART is strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law. Responsibilities Essential Duties and Responsibilities - Lead SAP configuration for SD / CS / SM areas. - Strong SAP technical, configuration, and business area knowledge in CS/PM/SM module. Be able to configure the module assigned at a project level. Resolve business issues by working with various groups within and outside of the company. - Lead process standardization of CS / SM processes across the company. - Support initiatives to increase user's awareness and use of online training materials. - Develop and maintain documentation of key technical processes and project work as appropriate. - Deliver projects transition into support, ensuring that all areas of transition are covered.

Keywords: SMART Global Holdings, Tempe , Business Systems Analyst, Professions , Tempe, Arizona

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