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Salesforce Administrator / Business Analyst

Company: ASU Foundation
Location: Tempe
Posted on: April 6, 2021

Job Description:

Who we want: Salesforce Administrator / Business Analyst ASU Enterprise Partners, a private, nonprofit organization comprised of five subsidiaries that raise, create and invest resources for Arizona State University, is seeking a Salesforce Administrator / Business Analyst to join the Technology and Solutions team.The Salesforce Administrator/Business Analyst works in the Technology and Solutions department and is responsible for executing on the day-to-day configuration, support, maintenance, and enhancement of the Salesforce environment. The administrator works closely with functional leaders, organizational units, subject matter experts, and developers to identify, develop, test, and deploy new solutions while following internal change management procedures. The business analyst is skilled at working with customers in discovery activities and capable of identifying core business needs. This individual is able to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, and effectively transition between technical and non-technical constituents. The Salesforce Administrator/Business Analyst is an internally motivated, analytical thinker who possesses a positive attitude and can navigate all levels of the organization effectively. This position reports to the Senior Director of Solutions Development.What youll do:Support ASUEPs internal Salesforce environment by performing regular Salesforce administrative functions such as managing users, updating page layouts, creating flows, developing custom objects, etc.Work closely with other Salesforce experts to perform configuration tasks, complete regular system audits, and prepare for upgrades to both the Salesforce platform and installed packagesAssist in the evaluation, scope, and completion of new development requestsProvide candid, transparent and effective communication to empower customers and enable successLead discovery activities to gather, define, and document business requirementsIdentify best practices and standards for solution design and insure adherence to those standardsMonitor performance and overall health of the Salesforce environmentDesign test plans and participate in user acceptance testing (UAT)Manage multiple projects and assignments concurrently, meeting established deadlinesFacilitate communication and collaboration among diverse groups at all levels of the organizationBuild rapport and knowledge of customers to ensure a thorough understanding of their environment in order to develop high-quality, thoughtful, and effective solutionsDocument requirements in the form of use cases, business requirement documents and user storiesEnsure project activities and deliverables are effectively designed for customers to produce value and facilitate successful adoptionSupport development and other technical teams to enable sound solution design directly related to customer requirements, business processes, and Salesforce platform capabilities & best practicesPerform other related duties as assignedWhat youll need:Demonstrated understanding of Salesforce and its administration functionsStrong understanding of business analysis methodologies related to gathering and documenting requirementsAbility to effectively communicate relevant subject matter to both business and technical teamsSkill to observe, understand, and respond strategically to customer needsHighly detail oriented, well organized, able to coordinate multiple projects simultaneously, and complete assigned duties successfullyAbility to establish, document, and maintain procedures and processesStrong analytical and problem solving skillsEnergetic, motivated, service-oriented, and able to effectively manage multiple competing prioritiesCollaborative style, combined with the ability and desire to work in a team-based environmentExceptional verbal and written communication skillsAbility and desire to work in a team-based environment, while capable of completing tasks independentlyFlexible to new situations and challenges, and an advocate for changeAdept at navigating complex environments with evolving prioritiesAbility to understand Enterprise Partners business needs, identify creative solutions, and use appropriate technology to provide the most effective resultsCapable of maintaining a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries, and university businessPossess an advocates belief in the vision of ASU as the New American UniversityRelevant qualifications:Bachelors degree in Computer Information Systems, Business, or related field AND three years of Salesforce/business analysis experience OR five years of Salesforce/business analysis experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.Who we are: Arizona State University has developed a new model for the American Research University creating an institution that is committed to excellence,accessand impact.ASU measures itself by those it includesand how they succeed, not by those it excludes. ASU pursues research that contributes to the public good and assumes major responsibility for the economic,socialand cultural vitality of the communities that surround it.In order tobecome that model for the New American University, ASU has undergone some radical changes over the last few years. Like many universities, it has added new buildings, hired newfacultyand brought in new students. But, unlike many of its peers, ASU has also undertaken a massive reorganization of the institution. ASU has torn down walls between disciplines and encouraged collaboration among diverse units. ASU has altered the trajectory of the university and reevaluated the role that universities play in society, in the economy and in education at all levels. It has changed the relationship between ASU and the State of Arizona.ASU Enterprise Partnerssupports the evolution, development and success of Arizona State University and its mission. ASU Enterprise Partners is uniquely positioned to bring solutions to help ASU fulfill its charter by connecting the university to human, financial, physical, and mission-driven resources. These resources are maximized within Enterprise Partners in an innovative and entrepreneurial manner through the design,developmentand management of specialized business units.ASU Enterprise Partners serves as the resource-raising arm of Arizona State University.As the parent organization of five nonprofits that are each tasked with identifying new revenue opportunities, ASU Enterprise Partners represents a new,innovativeand highly efficient model for diversified revenue generation.Through its nonprofits and business units, ASU Enterprise Partners invests in initiatives and partnership opportunities that provide resources to Arizona State University.ASU Foundation-Matches donors with their passions by raising and investing private contributions to ASU programs,facultyand students.University Realty LLC-cultivates and advances commercial and residential real estate projects to support ASU.SkysongInnovations-ASU Enterprise Partners technology transfer,creates a pipeline between ASU and Northern Arizona University inventions and the private sector.Realm Spark-a driving connector for EdTech innovation, investment, and integration at ASU. Realm Spark delivers resources and capabilities across the realms of teaching and learning to support ASUs success as a Public Service Enterprise. RealmSpark serves to identify and foster the best solutions, partners, and technologies forthe university. To facilitate innovation and drive positive financial outcomes, RealmSpark acquires and deploys capital from external sources, philanthropic partners, and internal investment pools.ASURE-Conducts applied research,operationalizes university solutionsand consults for classified and midrange technology-readiness-level (TRL) services for the defense and security industry.ASU Enterprise Partners employsa diverse team engaged in meaningful work, including fundraisers, designers, scholars, financial wizards, filmmakers, inventors,entrepreneursand volunteers.Each member brings a different perspective to our vision, yet we share a mission to advance the most innovative university in the country.Advance your career, too. Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest. Roles often shift as passions are discovered.Employees and eligible dependents enjoy a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan; and significant tuition reductions. More information is available about our benefits at: http://asuenterprisepartners.org/employeebenefits. Learn more about us at https://asuenterprisepartners.org/. Mental demands:Person must be able to deal with multiple priorities, interruptions, and related stress. Confidentiality required.Working conditions:Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. May be required to perform tasks in the field within and/or across University campuses. Ability to clearly communicate verbally, read, write, see and hear to perform essential functions. This position may require some early mornings and evenings to accommodate meetings and events.Working equipment:This position will require a laptop/tablet computer, telephone and mobile communication device ($60 monthly reimbursement).

Keywords: ASU Foundation, Tempe , Salesforce Administrator / Business Analyst, Professions , Tempe, Arizona

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