Systems Support Analyst
Company: Arizona State University
Location: Tempe
Posted on: April 5, 2021
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Job Description:
Systems Support Specialist(IT)66540BR
Campus: Downtown Phoenix
Job DescriptionASU is the largest state university and has for 6
years in a row been recognized by US News and World Report as the
most innovative university. The University Technology Office, (UTO)
helps ASU create and maintain innovative technology solutions and
services that advance learning and discovery at the University and
is at the forefront of developing IT platforms and tools that add
value to the student experience.
UTO Desktop Services is seeking a Systems Support Specialist. As
part of the UTO, this position provides endpoint support to
students, faculty and staff by utilizing hardware, software and
troubleshooting expertise. In addition, the role provides end user
consultations and helps generate proactive solutions for a variety
of information technology needs. This position has a strong
emphasis on remote support and customer service. As with everyone
in the UTO family, culture and communications are core
responsibilities in this role.Responsible for software analysis,
design, development, documentation, defect resolution, and
implementation of Integrations and APIs using MuleSoft Anypoint
Platform, AWS Integration Technologies, and associated software
applications.
This position will have a strong emphasis on integrating with the
Salesforce CRM platform. Types of integrations range from moving
data to and from the Salesforce platform utilizing various source
systems within the university, as well as the maintenance of
existing applications and services.
While the work is heavily MuleSoft focused, it is not an exclusive
MuleSoft developer position as we are embracing AWS and other
technology platforms.
As with everyone in the UTO family, culture and communications are
core responsibilities in this role.
Salary Range$42,300 per year
Close Date02-April-2021
Category02
Essential Duties
Minimum QualificationsAssociate's degree in Information Technology
or closely related field and two (2) years experience providing
first level desktop diagnostic and trouble-shooting support, OR,
any equivalent combination of experience and/or education from
which comparable knowledge, skills and abilities have been
achieved.
Desired Qualifications
Working EnvironmentActivities are performed in an environmentally
controlled office setting subject to extended periods of sitting,
standing and walking; frequent physical demands may include
stooping, bending, crawling under/around objects, reaching, lifting
and pushing objects of varying weights up to 50 pounds; regularly
required to work in cramped and enclosed areas and exposure to
variations in temperature when deploying equipment. Regular review
of completed tasks.
--- Department StatementThe University Technology Office (UTO)
embraces its role as both an enabler and catalyst for advancing the
vision and work of the New American University. We are a
values-driven organization. Our commitments are reflected in all of
the work we do in pursuit of operational excellence, the experience
and delight of our community, and our strategic and innovation
initiatives. Applicant must be eligible to work in the United
States; ASU UTO will not be a sponsor for this position.
Keywords: Arizona State University, Tempe , Systems Support Analyst, Professions , Tempe, Arizona
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