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Help Desk Technician

Company: Insight Global
Location: Tempe
Posted on: February 21, 2021

Job Description:

PLEASE READ BEFORE APPLYING:

  • This is a W2 contract position with strong potential to extend or convert permanently
  • Candidates must be local to AZ and comfortable working onsite
    Desired Skills and Experience
    • 1-3 years of recent help desk or relevant technical experience preferred
    • Experience imaging/setting up/building laptops
    • Experience with troubleshooting Office365
    • Experience utilizing a ticketing system
      Plusses-Associate degree in IT or related field
      Day-to-Day *Insight Global is looking for 2 IT Help Desk Technicians for a large client in Tempe, AZ. This candidate will be responsible for the following:
      • Providing initial response to all help desk tickets and ensures user experience as it relates to IT issues are resolved quickly and accurately
      • Documenting and assigning daily work items and tasks in helpdesk ticketing system
      • Escalating issues to Manager as necessary, prioritizing support request ensuring responsive ticket times, and reporting metrics
      • Communicating effectively with all employees and partner agencies to resolve end user support issues
      • Performing full system imaging and reimaging
      • Maintaining local storage devices for all servers, desktops, and laptops
      • Managing and track IT assets/inventory in a consistent and accurate manner
      • Assisting in supporting networking equipment such as switches, routers, and cabling

Keywords: Insight Global, Tempe , Help Desk Technician, Professions , Tempe, Arizona

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