Help Desk Technician

Company: Insight Global
Location: Tempe
Posted on: February 21, 2021

Job Description:

PLEASE READ BEFORE APPLYING:

• This is a W2 contract position with strong potential to extend or convert permanently
• Candidates must be local to AZ and comfortable working onsite
  Desired Skills and Experience
  • 1-3 years of recent help desk or relevant technical experience preferred
  • Experience imaging/setting up/building laptops
  • Experience with troubleshooting Office365
  • Experience utilizing a ticketing system
    Plusses-Associate degree in IT or related field
    Day-to-Day *Insight Global is looking for 2 IT Help Desk Technicians for a large client in Tempe, AZ. This candidate will be responsible for the following:
    
    • Providing initial response to all help desk tickets and ensures user experience as it relates to IT issues are resolved quickly and accurately
    • Documenting and assigning daily work items and tasks in helpdesk ticketing system
    • Escalating issues to Manager as necessary, prioritizing support request ensuring responsive ticket times, and reporting metrics
    • Communicating effectively with all employees and partner agencies to resolve end user support issues
    • Performing full system imaging and reimaging
    • Maintaining local storage devices for all servers, desktops, and laptops
    • Managing and track IT assets/inventory in a consistent and accurate manner
    • Assisting in supporting networking equipment such as switches, routers, and cabling

Keywords: Insight Global, Tempe , Help Desk Technician, Professions , Tempe, Arizona