Senior Operations Analyst
Company: Shellpoint Mortgage Servicing
Location: Tempe
Posted on: January 13, 2021
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Job Description:
Who we are:Shellpoint Mortgage Servicing (SMS) is America's
4th-largest third-party mortgage servicing company. What is
mortgage servicing? Businesses that own mortgage loans (such as
banks and real estate investment firms) contract with us to manage
(or "service") their loan portfolios, including collecting
homeowners' mortgage payments, paying homeowners' tax and insurance
bills, and helping homeowners in default to get current once
again.Summary:The Senior Operations Analyst (Letters) will manage
the day to day letter operations of SMS Recovery department,
ensuring compliance with federal, state and investor requirements
in accordance with the established company policies and procedures.
Assess the efficiency and effectiveness of business operations to
continually improve structures, processes, and
performance.Responsibilities: * Manage the letter process for SMS
Recovery. Develop new letters, make revisions, and facilitate
development with Compliance and Print Production to ensure accurate
and timely implementation. * Participate in planning and
development of new processes, workflows and system enhancements as
new acquisitions and clients are boarded and de-boarded, as it
relates to letters.* Ensure legally required Recovery letters and
notices are sent timely and accurately* Manage Recovery letters
processes for loan servicing transfers.* Partner with the SMS Print
Production team to ensure bulk letter processes are completed
within required timeframes. * Assist IT with data file requirements
for bulk letters as needed* Collaborate with Recovery Management to
develop written marketing initiatives and manage the campaign
letters from inception through deployment. * Performs related
duties as assigned by supervisorQualifications/Skills: * 5+ years
writing, editing and process development experience* 5+ years
mortgage servicing experience required, preferably in mortgage
and/or post charge-off servicing* Strong verbal and written
communication skills* Ability to analyze information and business
processes* Self-Motivated with strong attention to detail and
excellent organizing skills* Strong problem-solving skills* Ability
to work both independently and with a team* Proficiency with
Microsoft products, especially Word and ExcelEducational
Requirements: * Associates or Bachelor's degree in Business; or
equivalent work experience
Keywords: Shellpoint Mortgage Servicing, Tempe , Senior Operations Analyst, Professions , Tempe, Arizona
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