Claims Analyst

Company: MUFG
Location: Tempe
Posted on: January 12, 2021

Job Description:

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, were 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. Its part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. Were a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count Job Summary:Efficient and accurate processing of Reg E and Non Reg E claims within regulatory and operational guidelines. Including but not limited to claim investigation, payment and denial review. Assist with process improvements, and project related efforts by offering support as an SME. Major Responsibilities:Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner.Heightened Bill Pay review. Perform advanced account research and problem resolution, including handling escalated calls and complaints.Process, distribute, and/or work daily reports. Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures.Perform excellent customer service with all points of contact including meeting/exceeding service level expectations.Assist in the development of less seasoned Claims Specialists by providing informal feedback and sharing best practices.Identifying any training gaps and facilitating training sessions with the department trainer. Oversee the work of the offshore team to ensure claims are being handled properly and in adherence to Regulation E.Minimizing team wide trends and assisting with facilitating the team monthly meeting.Ability to work well with others to overcome obstacles and problems in a changing environment.Ensuring that procedures are current and up to date in a fast pace Regulatory environment. Ability to work with managers and associates in collaborative manner.Refer any unusual or potentially suspicious activity for regulatory compliance review. Work with business partners and vendors to provide regular status updates including reporting and issue escalation. High school degree or equivalent education.Minimum 18 months of Claims processing experience.Comprehensive knowledge of banking regulations, specifically Regulation E.Strong oral/written communication and interpersonal skills Excellent customer service skillsStrong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignmentsExcellent decision making skills that demonstrate flexibility, and resourcefulness. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, its the banks policy to only inquire into a candidates criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Keywords: MUFG, Tempe , Claims Analyst, Professions , Tempe, Arizona