Claims Analyst
Company: MUFG
Location: Tempe
Posted on: January 12, 2021
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Job Description:
Do you want your voice heard and your actions to count? Discover
your opportunity with Mitsubishi UFJ Financial Group (MUFG), the
5th largest financial group in the world (as ranked by S&P
Global, April 2020). In the Americas, were 13,000 colleagues,
striving to make a difference for every client, organization, and
community we serve. We stand for our values, developing positive
relationships built on integrity and respect. Its part of our
culture to put people first, listen to new and diverse ideas and
collaborate toward greater innovation, speed and agility. Were a
team that accepts responsibility for the future by asking the tough
questions and owning the solutions. Join MUFG and be empowered to
make your voice heard and your actions count Job Summary:Efficient
and accurate processing of Reg E and Non Reg E claims within
regulatory and operational guidelines. Including but not limited to
claim investigation, payment and denial review. Assist with process
improvements, and project related efforts by offering support as an
SME. Major Responsibilities:Investigate and resolve complex, large
dollar customer claims of error or unauthorized use involving ATM,
ACH, and/or Bill Pay in compliance with Regulation E, communicating
results of the investigation to clients and banking offices in a
timely and professional manner.Heightened Bill Pay review. Perform
advanced account research and problem resolution, including
handling escalated calls and complaints.Process, distribute, and/or
work daily reports. Possess a strong working knowledge of and
adherence to all banking regulations and bank policies and
procedures.Perform excellent customer service with all points of
contact including meeting/exceeding service level
expectations.Assist in the development of less seasoned Claims
Specialists by providing informal feedback and sharing best
practices.Identifying any training gaps and facilitating training
sessions with the department trainer. Oversee the work of the
offshore team to ensure claims are being handled properly and in
adherence to Regulation E.Minimizing team wide trends and assisting
with facilitating the team monthly meeting.Ability to work well
with others to overcome obstacles and problems in a changing
environment.Ensuring that procedures are current and up to date in
a fast pace Regulatory environment. Ability to work with managers
and associates in collaborative manner.Refer any unusual or
potentially suspicious activity for regulatory compliance review.
Work with business partners and vendors to provide regular status
updates including reporting and issue escalation. High school
degree or equivalent education.Minimum 18 months of Claims
processing experience.Comprehensive knowledge of banking
regulations, specifically Regulation E.Strong oral/written
communication and interpersonal skills Excellent customer service
skillsStrong analytical/problem solving skills, attention to
detail/accuracy, and flexibility in work assignmentsExcellent
decision making skills that demonstrate flexibility, and
resourcefulness. The above statements are intended to describe the
general nature and level of the work being performed. They are not
intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so
classified. We are proud to be an Equal Opportunity / Affirmative
Action Employer and committed to leveraging the diverse
backgrounds, perspectives, and experience of our workforce to
create opportunities for our colleagues and our business. We do not
discriminate in employment decisions on the basis of any protected
category. A conviction is not an absolute bar to employment.
Factors such as the age of the offense, evidence of rehabilitation,
seriousness of violation, and job relatedness are considered in all
employment decisions. Additionally, its the banks policy to only
inquire into a candidates criminal history after an offer has been
made. Federal law prohibits banks from employing individuals who
have been convicted of, or received a pretrial diversion for,
certain offenses.
Keywords: MUFG, Tempe , Claims Analyst, Professions , Tempe, Arizona
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