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Field Support Technician

Company: Wipro Limited
Location: Tempe
Posted on: September 17, 2020

Job Description:

Position : Field Support Technician Location : Tempe, AZ Job Type : 1 year Contract with W2 benefits Job Description/skill set: --- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.------- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. --- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.--- Ability to lift / move computer equipment weighing up to 50Lbs. --- Skilled in desk side support and PC break/fix including basic administration of Windows O/S. --- Experience with Anti-spyware and Anti-virus software.--- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. --- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.--- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. --- Good written and oral communications skills with clients and management as well as people skills. --- Ability to work with deadlines and complete tasks on-time. --- Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.----- Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),----- Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc),----- Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. --Non-Technical--- Good Customer management skill, ------- Good in oral and written communication--- Able to interact and work with customer at different levels.----- Self- Driven and result oriented.----- Really passionate about the work--Good to have--- Basic understanding and troubleshooting of Apple devices and apps

Keywords: Wipro Limited, Tempe , Field Support Technician, Professions , Tempe, Arizona

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