TempeRecruiter Since 2001
the smart solution for Tempe jobs

Dialer Analyst

Company: Cenlar
Location: Tempe
Posted on: March 25, 2020

Job Description:

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation's largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Dialer Analyst.

Position Summary:

Oversee daily operations related to the flow of inbound calls offered to the Default Call Center Department and outbound calls dialed via the predictive dialer. Through continuous monitoring, determine the prioritization of calls distributed to agents by queue thresholds and call campaigns in order to achieve corporate goals and performance objectives. Ensure appropriate phone and workflow coverage through communication with the workforce management team and the front-line collections management team.

Responsibilities:


  • Oversight for centralized inbound and outbound call distribution for collections relative to time of month and delinquency trends.

  • Responsible for testing, implementation and execution of all daily dialing strategies in order to assist with achieving department goals and objectives.

  • Monitors real-time outbound/inbound activities and provides recommendations for performance improvement.

  • Partners with workforce management to optimize resource utilization as it relates to call forecasting requirements and meeting daily production needs.

  • Responsible for the development, testing and production of daily/MTD inbound, outbound and adhoc reporting.

  • Assists with creating policies and procedures specific to dialer administration

  • Development of client specific SOW, SLA and specialty dialer requests as needed.

  • Maintains robust change management process via SharePoint ticketing system for all dialer related items.

  • Interfaces with the Telecommunications team in order to ensure continuity of service.

  • Engages dialer vendor directly if/when needed to troubleshoot and resolve system performance issues.

    Qualifications:


    • High school diploma or GED required

    • Bachelor's degree or equivalent business experience in a fast paced call center environment preferred

    • Noble Dialer subject matter expert, with 1-2 years of experience preferred. Experience with other predictive dialing platforms will be considered as well.

    • 3 to 5 years previous experience in an inbound/outbound call center environment is preferred. Previous mortgage experience is a plus.

    • Proficiency in MS Word, MS Excel, MS Power Point, Access, SQL preferred.

    • Excellent written and verbal communication skills.

    • Strong analytical and problem solving skills.

    • Ability to work independently and take initiative, while multi-tasking

      Total Rewards:

      Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .

      Visit www.cenlar.com for more details.

      Please apply online .

Keywords: Cenlar, Tempe , Dialer Analyst, Professions , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Loss Prevention Officer - On-call - Sheraton Hotels - (20025242)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Glendale
Posted on: 03/30/2020

Application Production Support - Engagement Administration, Vice President
Description: Discover your opportunity with Mitsubishi UFJ Financial Group MUFG , the 5th largest financial group in the world as ranked by S P Global, April 2018 . In the Americas, we're 14,000 colleagues, striving (more...)
Company: MUFG
Location: Tempe
Posted on: 03/30/2020

Security Officer - Warehouse
Description: At Allied Universal our Security Professionals are assisting clients, and the public at large, to assist in keeping our communities safe and secure. During this pandemic, we need your help more than ever. (more...)
Company: U.S. Security Associates, Inc
Location: Glendale
Posted on: 03/30/2020


Company Drivers and Recent Grads Wanted NEWER TRUCKS!!
Description: Are you looking for a place to call, Home -- Butler Transport is that kind of employer, one who knows how to treat its Drivers with the respect they deserve, while offering a top-rated pay and benefit (more...)
Company: Butler Transport
Location: Glendale
Posted on: 03/30/2020

CDL-A Owner Operator Truck Driver - Household Goods
Description: CDL-A Household Goods Owner Operator Truck Driver Jobs Drive How You Want.Drive Where You Want. Whether it s regional or OTR Owner Operator truck driver job opportunities that you re on the hunt for, (more...)
Company: Mayflower
Location: Glendale
Posted on: 03/30/2020

DEP - MDM Analyst
Description: br br br br br br DEP - MDM Analyst br br br br br br br br br Requisition ID: 229109 br br This role is for someone who is passionate about the value driven from data (more...)
Company: BECHTEL
Location: Glendale
Posted on: 03/30/2020

CDL-A Owner Operator Truck Driver - Household Goods
Description: CDL-A Household Goods Owner Operator Truck Driver Jobs Drive How You Want.Drive Where You Want. Whether it s regional or OTR Owner Operator truck driver job opportunities that you re on the hunt for, (more...)
Company: Mayflower
Location: Gilbert
Posted on: 03/30/2020

Loss Prevention Officer - On-call - Sheraton Hotels - (20025242)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Chandler
Posted on: 03/30/2020

?Old School? Drivers Needed!
Description: Old School Drivers Needed. --Are you still out there --What do we
Company: Class A Career Source
Location: Scottsdale
Posted on: 03/30/2020

Delivery Driver
Description: We are immediately hiring non CDL delivery drivers who are passionate about customer service and want to create an easy, friendly, and exciting shopping experience. We need people like you to make our (more...)
Company: Groceryworks
Location: Glendale
Posted on: 03/30/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds