Customer Experience Associate
Company: VASA Fitness
Location: Tempe
Posted on: September 5, 2024
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Job Description:
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $14.35 per hour, plus $2 - $4 commission
eligibility for memberships and personal training sales!
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JOIN OUR TEAM
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At VASA Fitness, we want to create an uplifting experience for
everyone by offering inclusive, accessible, and on-trend fitness.
The foundation of our brand is rooted in a culture centered on
unity, passion, love, integrity, fun, and trust. Because our
culture is alive--embodied by members and team members alike--VASA
is a place where lives are changed because of authentic connections
made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH
STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which
includes healthcare benefits for employees who work 20+ hours per
week. All employees receive two complimentary gym memberships--one
for themselves and another to give away--plus 401k options.
30+ hours per week employees: Paid Time Off (hourly), Health,
Dental, Vision Benefits and Paid Parental Leave (in addition to
above)
40 hours per week employees: Flexible Vacation Plan (salary) & Paid
Holidays (in addition to above)
Come join VASA Fitness and work with a passionate, fun, and united
team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a
fun and meaningful experience to our members and guests every
visit. This includes greeting our members in a friendly manner,
creating personal connections with them, ensuring problems are
reported in a timely manner, organizing equipment, and keeping the
club sparkling clean. This is accomplished through the execution of
our operational standards. The MES team is responsible for creating
a great first impression of VASA Fitness, selling memberships,
driving upgrades, and touring guests and members around the
gym.
DELIVERABLES
Demonstrates a genuine, kind attitude when interacting with Guests
and Members.
Greets guests and members with a smile, eye contact, and courteous
tone.
Ability to anticipate guest and member needs and respond
accordingly by providing clear direction, accurate information, and
support through our tools and technology.
Be familiar with our membership plans, pricing, amenities, add-on
options, and class formats.
Provide club tours following the Guest to Member Journey, sell
memberships, help members upgrade, book personal training
consultations (PTC), and sign members up for personal training.
Consistently find ways to improve the Guest and Member experience
by sharing member feedback with leadership and collaborate with
their team to implement ideas.
Execute daily responsibilities to VASA's high standards, which is
done by following guest and member check-in processes and
procedures, completing daily cleaning and hourly club walks,
restocking merchandise, and processing REVIVE sales.
Keywords: VASA Fitness, Tempe , Customer Experience Associate, Other , Tempe, Arizona
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