SENIOR ASSOCIATE RELATIONS SPECIALIST

Company: Edward Jones
Location: Tempe
Posted on: September 4, 2024

Job Description:

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.

Job Overview

Position Schedule: Full-Time

What You'll Do:

As part of the overall People Function, you will serve as the expert advisor and consultant to all levels of leadership, including Directors and General Partners, on highly complex and sensitive associate relations and business challenges that are not of a routine nature. The Sr. Associate Relations Specialist is responsible for producing high quality results that are communicated skillfully to mitigate risk to the firm. You will support department leadership in training and development of Associate Relations colleagues, leverage analytics and insights to recognize case trends, and collaborate across internal Centers of Excellence and Business Human Capital to inform and influence solutions which enable the firm's strategic priorities.

Here are a few of the key responsibilities you will be a part of:

• Acts autonomously in leading, guiding, directing, and influencing firm Leaders and Associates through a broad spectrum of multifaceted interpersonal, business, and leadership challenges. Assessing and determining appropriate action based on the investigation of facts, circumstances, and input from all involved parties.
• Provides decisions and advises leaders how to execute outcomes, ranging from coaching, up to and including separation of employment. Frequently responsible for delivering outcomes directly to associates.
• Collaborate and coach Associate Relations Business Partners in more complex situations to arrive at appropriate outcomes while developing the acumen of colleagues.
• Assists department leadership with the development of new Associate Relations Business Partners through onboarding, training, and coaching on the responsibilities and skills of the position.
• Promotes and enables a fair and inclusive workplace. Represents Edward Jones culture and values while also mitigating legal; federal, state, or municipal employment law; business; financial; regulatory; reputational; and associate experience risks.
• Responsible for constant and reliable evaluation of facts and circumstances, weighed against prior precedent and ever-changing employment laws, to create consistency and mitigate risk to the firm.
• Manages and resolves complex issues that are escalated by other COEs (Center of Excellence) (i.e., Compliance, Leaves/ADA, Business Human Capital, Public Relations, Managing Partners Office and Diversity Equity and Inclusion).
• Advises and collaborates with external entities and internal functions including but not limited to: Legal (internal and external counsel) Compliance, COEs, Business Leaders, Global Security and Local Law Enforcement, Regional Leadership and Divisional HR, EAP (Employee Assistance Program), and vendors.
• Represents the Associate Relations function on division and firm initiatives. Collaborates with cross-divisional leadership to set strategy focused on the associate experience and moments that matter throughout their career lifecycle.
• Testify on behalf of the firm in legal proceedings alleging violations of employment law.
  Span of Control and Influence
  
  • Prominent level of influence across all levels of associates and leaders across the firm, including Directors and General Partners.
  • Provides subject matter expertise and direction to leaders across the firm (including Directors and General Partners) on complex situations that sets the stage for legal strategies the firm will utilize to defend its position.
  • The quality of the investigation and the skill with which the findings are communicated can impact the affected associate's decision on potential legal action against the firm. The legal exposure and typical settlement costs associated with employment litigation pose both financial risk and negative public perception.
  • Provides guidance and development to Associate Relations colleagues in the management of increasingly complex situations.
    
    At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
    
    Hiring Minimum: $81750
    Hiring Maximum: $139194
    
    Skills/Requirements
    
    What Experience You'll Need:
    
    • Bachelor's degree and/or equivalent experience.
    • 5+ years of experience in HR position with 2 years directly in employee relations, including :
      • In-depth knowledge of employment law.
        What Could Set You Apart:
        
        • PHR/SPHR certification preferred.
          ****Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday****
          
          Awards & Accolades
          
          At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
          
          Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
          
          Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
          
          About Us
          
          Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 - company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
          
          Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
          
          People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
          
          View our Purpose, Inclusion and Citizenship Report.
          
          1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
          
          Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
          
          #LI-HO

Keywords: Edward Jones, Tempe , SENIOR ASSOCIATE RELATIONS SPECIALIST, Other , Tempe, Arizona