Senior Tech Support Specialist

Company: Disability Solutions
Location: Tempe
Posted on: September 1, 2024

Job Description:

Join a team recognized for leadership, innovation and diversity--As a Senior Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to engineering teams. Your expertise and leadership will be instrumental in leading and managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve support efficiency and effectiveness. You will report directly to our Technical Support Manager and you'll work out of our Tempe, Arizona location. In this role, you will impact the success of our engineering teams by ensuring the successful completion of projects, enhancing support efficiency, and contributing to the continuous improvement of processes. By providing technical support and guidance, you will help Honeywell maintain its position as a global technology leader, delivering high-quality solutions that improve the quality of life for people around the world. KEY RESPONSIBILITIES ------- Provide technical support and guidance to engineering teams ------- Lead and manage a team of support specialists ------- Collaborate with cross-functional teams to address technical challenges and resolve issues ------- Develop and implement processes and procedures to improve support efficiency and effectiveness ------- Identify training and development needs for support specialists and facilitate skill enhancement BENEFITS OF WORKING FOR HONEYWELL ------- Benefits - Medical, Vision, Dental, Mental Health ------- Paid Vacation ------- 401k Plan/Retirement Benefits (as per regional policy) ------- Career Growth ------- Professional Development YOU MUST HAVE ------- 6+ years of experience in engineering or technical support ------- Proven track record of providing technical support and guidance to engineering teams ------- Strong problem-solving and decision-making skills ------- Excellent communication and interpersonal skills WE VALUE -- ------- Bachelor's degree in Engineering or related field ------- Strong leadership and team management skills ------- Ability to prioritize and manage multiple projects and tasks ------- Customer-focused mindset and ability to build strong relationships ------- Continuous improvement mindset and ability to drive process enhancements ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.-- Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry,-- marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Additional Information

Keywords: Disability Solutions, Tempe , Senior Tech Support Specialist, Other , Tempe, Arizona