Customer Care Representative
Company: Lennar Homes
Location: Tempe
Posted on: November 19, 2023
Job Description:
Overview:Welcome Home! Build your career with Lennar:As one of
the nations largest builders, Lennar has built over one million new
homes for families across America. Since 1954, our communities have
catered to all lifestyles and family dynamics, whether you are a
first-time or move-up buyer, multigenerational family, or active
adult.At Lennar, Everythings Included in our homes, and Everyones
Included on our team. Our Everyones Included vision is to be as
inclusive and diverse as the communities we build unleashing the
power of diversity within our workforce to drive innovation &
sustainable growth. Lennar's Core Values:Our commitment to Quality,
Value, and Integrity is the underlying foundation upon which Lennar
was built, and these three fundamental principles still guide us in
caring for our customers, associates, trade partners, shareholders,
and community.Customer Care Representative Summary:Interfaces with
homebuyer and trade partners to perform final orientations and
diagnose, schedule and complete warranty service
work.Responsibilities:
- Pre-walk homesites to provide punchlist for construction to
delivery of home tocustomer; provide quality control of finished
product.
- Conduct homeowner walk-throughs, acquainting homeowner with
operation ofappliances, heating/cooling systems, maintenance of
home, etc.
- Coordinate with the Construction Department staff and trade
partners in thecompletion of walk-through repairs within five (5)
days.
- Schedule and supervise trade partner repairs in homes after
delivery tohomeowner.
- Schedule inspections with homeowners, assess routine warranty
claims andfollow through to completion all service requests within
seven (7) days.
- Provide accurate and timely information to Customer Care
Manager on progressand scopes of work.
- Maintain positive homeowner relations, provide homeowner
withknowledgeable, timely and professional service.
- Evaluate trade partner and product performance. Provide ongoing
informationto Customer Service Manager as it relates to quality of
workmanship andmaterials.
- Participate in emergency on call rotation service
schedule.
- Work with Customer Service Manager on special projects as
needed.
- Participate and attend department meetings.
- Keep accurate service request logs and documentation of all
work performed.
- Perform all other duties as assigned.Qualifications:
- One (1) year of residential, customer care or construction
field preferred
- High school diploma or GED preferred, but will accept
equivalent workexperience
- Valid drivers license required
- Maintain regular attendance and punctuality relative to daily
work schedule isrequired
- Must be able to work a flexible work schedule, which includes
on-call workshifts during evenings, weekends and holidays
- Intermediate to advanced computer skills with Microsoft Office,
but specificallyMicrosoft Word and Excel
- Excellent communication skills, verbal and written
- Strong organizational and interpersonal skills
- Must be able to deal effectively with confrontational
situations and maintainobjectivity in public relations
- Detail oriented, works well under pressure, capable of handling
multiple taskswith simultaneous deadlines
- Follow directions from a supervisor
- Understand and follow work rules and procedures
- Accept constructive feedback
- Team player FLSA Status: Non-Exempt Physical
Requirements:Requires the ability to work eight (8) hours per day
in the confined quarters of a construction trailer, outside
elements, the ability to operate a motor vehicle, read Plans, climb
stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry
equipment which may be in excess of 50 pounds. Finger dexterity may
be required to operate a computer keyboard and calculator. Life at
Lennar:Lennar recognizes our associates are the heart of the
companys success. Learn new skills, build your path, and become an
integral part of the Lennar Family.Lennar associates will be
eligible for many benefits in accordance with Lennars policies and
applicable plan terms, including:
- Health Insurance - Medical, Dental & Vision
- Vacation up to 3 weeks of vacation per year upon hire
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Home Purchase Discount for Associates
- Associate Assistance Plan
- Everyones Included Day
- Student Debt Repayment Program
- This information is intended to be a general overview and may
be modified by the Company due to factors affecting the
business.#LI-LL1 Lennar is an equal opportunity employer and
complies with all applicable federal, state, and local fair
employment practices laws.Type:Regular Full-Time
Keywords: Lennar Homes, Tempe , Customer Care Representative, Other , Tempe, Arizona
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