Implementation Specialist - Bilingual
Posted on: September 11, 2023
ADP is hiring a Client Onboarding Specialist.
- Are you looking to grow your career in an agile, dynamic
environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training,
development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity,
inclusion, and belonging and creates a safe space for diverse
perspectives and insights?
If so, this may be an opportunity for you. Read on and decide for
As a Client Onboarding Specialist, you will provide the first
interaction between small business clients and ADP's
industry-leading payroll and HR solutions after sale. Building
strong relationships with clients and seamlessly implementing ADP's
technologies, you will ensure your clients are set up for long-term
success with ADP. Even more, you'll make an immediate impact once
ADP's services are delivered on the day-to-day lives of your
clients' employees from paychecks to health benefits and
You will spend most of your day answering calls from the queue and
following up on open items to ensure your clients' needs are met
and that they are comfortable using our products and services.
Still, every day will be different because you will meet new
clients daily, within different geographies and industries, and the
solutions you provide each client will differ based on their unique
needs. This will keep things interesting, and our top-ranked
training will help to set you up for success!
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
Ready to ? Apply now!
To learn more about Implementation at ADP, watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
- Onboard Clients. You'll create exceptional onboarding
experiences for each product or service implementation. Through
your expertise and relationship-building, you'll help clients
develop the skills and confidence to use our products with
- Implement ADP Technologies.You will analyze existing systems,
interface requirements, and business processes. You will
incorporate new processes, tools, and approaches when recommending
and implementing the ADP solution.
- Partner Internally.You will interact/collaborate with ADP
associates in sales and customer service. You will exchange routine
information with members of the client project team, including
priorities, timeliness, and issues as they arise.
- Multi-Task & Communicate.You will work on multiple
time-sensitive follow-ups / projects at the same time. You will
share essential information with clients and internal teams.
- You adhere to a daily schedule and organize yourself to deal
with a high volume of inbound calls. Daily phone time may increase
during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
- Prior experience is not required; we will train you to be
- You can work overtime hours during peak seasons.
YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
- Belong by joining one of nine Business Resource Groups to
connect globally with networks and allies who share common
interests and experiences.
- Be your healthiest.Best-in-class benefits start on Day 1
because healthy associates are happy ones.
- Focus on your mental health and well-being.We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.
- Join a company committed to giving back and generating a
lasting, positive impactupon the communities in which we work and
- Get paid to pay it forward.Company-paid time off for
volunteering for causes you care about.
What are you waiting for? Apply now!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click to learn more
about ADP's culture and our full set of values.
Keywords: ADP, Tempe , Implementation Specialist - Bilingual, Other , Tempe, Arizona
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