Customer Support Specialist

Company: TicketManager
Location: Tempe
Posted on: May 24, 2023

Job Description:

Live events are fun. - -Concerts, sporting events, festivals---.we make lifelong memories enjoying live events with friends and family. - -Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. - -The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. -We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. - -TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. - -TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. -The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers.Desired Skills and Experience:

• BA/BS degree -required
• 3+ years of related work experience
• Experience working with Zendesk or similar customer service platform
• Proven experience in B2B software customer service -or administrative support role
• Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Thrive -in a fast-paced, high-volume, results-oriented, entrepreneurial environmentResponsibilities:
  • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
  • Provide technical support/troubleshooting to software administrators/users via phone, email, -live chat, and handle escalations appropriately
  • Lead software training sessions and webinarsTicketManager Highlights: -
    $22-$24 per hour DOE -Bonus Eligibility - -401k & Company Match -Unlimited PTOMonthly Happy Hours & Volunteering -Fun Company Perks -Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row -Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal -4.6 out of 5 Glassdoor rating -Used by over 4,000 globally known companies including -15% of the Fortune 500 -Powered by JazzHR

Keywords: TicketManager, Tempe , Customer Support Specialist, Other , Tempe, Arizona