Customer Success Associate

Company: TicketManager
Location: Tempe
Posted on: March 21, 2023

Job Description:

Companies spend over $600 billion each year taking clients and prospects to events. The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI.The Customer Success Associate -will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. The CSA plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.Responsibilities:

• Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
• Analysis of customer engagement and proactive outreach to increase product usage and adoption, reduce ticket waste, and improve customer experience -
• Learn and develop skills required to successfully drive expansion sales at the enterprise levelTicketManager Highlights:
  • Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
  • Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
  • 4.6 -out of 5 Glassdoor Rating
  • Used by over 4000 globally known companies including 15% of the F500Desired Skills and Experience:
    • BA/BS degree required
    • 1-3 years of professional work experience in a collaborative, data-driven environment
      • Previous Customer Service and/or Customer Success experience preferred
      • Sports & entertainment ticketing experience preferred but not required -
      • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
      • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
      • Proven presentation and executive meeting planning
      • High personal integrity, ethics, and credibility
      • Expertise with standard corporate software including Salesforce.comPowered by JazzHR

Keywords: TicketManager, Tempe , Customer Success Associate, Other , Tempe, Arizona